Social Services Senior Administrator

Delaware LLC; Delaware; Hybrid; USD 65,000 - 95,000; Full time

Job summary

Department of Health and Social Services (DHSS) in Delaware seeks a Social Services Senior Administrator to manage the SNAP program within the Division of Social Services Policy and Program Development Unit. You will ensure compliance with federal, state, and agency requirements, oversee program implementation, and coordinate with internal leadership and external partners.

The role involves preparing state plans and reports, managing grants and contracts, and recommending operational

Qualifications

• Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
• Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
• Six months experience in developing policies and procedures.
• Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
• Knowledge of budget management and control which includes managing a budget for the purpose of keeping expenditures within the limitations of available appropriations and available revenue and maintaining, monitoring, projecting and controlling a budget within set policies and procedures.

Responsibilities

• Plans for new and existing programs, directs and coordinates activities/phases of programs and implements necessary changes.
• Develops new policies and procedures, updates or changes existing policies/procedures, translates changes to staff, trains staff, and creates review and data collection forms.
• Supervises and monitors programs/services, staff productivity.
• Modify and/or implement operational methods and assume leadership in corrective action and/or error reduction planning.
• Submits statistical reports, information and summaries on program and staff development and data systems information.

Skills

Staff supervision

Policy development

Job description

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

Introduction

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

As Social Service Senior Administrator, you will manage and oversee the Supplemental Nutrition Assistance Program (SNAP) within the Division of Social Services Policy and Program Development Unit to ensure compliance with federal, state, and agency requirements. You will be responsible for program implementation, policy and procedure development, corrective action initiatives, and staff supervision. This role also involves preparing state plans and reports, managing grants and contracts, coordinating with internal leadership and external partners, and recommending operational improvements to strengthen service delivery.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Plans for new and existing programs, directs and coordinates activities/phases of programs and implements necessary changes.
• Develops new policies and procedures, updates or changes existing policies/procedures, translates changes to staff, trains staff, and creates review and data collection forms.
• Supervises and monitors programs/services, staff productivity.
• Modify and/or implement operational methods and assume leadership in corrective action and/or error reduction planning.
• Submits statistical reports, information and summaries on program and staff development and data systems information.
• Reviews statistical and narrative reports, records and case histories prepared by staff to evaluate effectiveness of services provided.
• Revises operating procedures which include workload assignment and staffing.
• Recommends revision of policy and procedures to improve services.
• Reviews and evaluates the work of staff, makes recommendations on hiring and disciplinary actions.
• Instructs, advises and directs the implementation of policies and procedures. Evaluate and monitor their effectiveness and efficiency through review of administrative reports, program reviews and client contact.
• Coordinates with other administrators, State and community agencies to meet and improve agency objectives.
• Interacts with union representatives, handles grievances and assists supervisors on disciplinary actions, formal contracts, terminations and promotions.
• Prepares and/or oversees the preparation of various reports such as statistical, attendance, analysis of operations, program assessments, supervisory reviews and special reports upon requests.

Job Requirements

JOB REQUIREMENTS for Social Services Senior Administrator

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.

• Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
• Six months experience in developing policies and procedures.
• Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
• Knowledge of budget management and control which includes managing a budget for the purpose of keeping expenditures within the limitations of available appropriations and available revenue and maintaining, monitoring, projecting and controlling a budget within set policies and procedures.

Additional Posting Information

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework after the probationary period as according to the State of Delaware’s Alternative Work Arrangement Policy . More information will be shared at the time of interview.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources .

DHSS does not provide employment-based sponsorship.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov .

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com .

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail] .

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.