Social Services Coordinator - Pullman, WA - $21.21/hr.

Express Employment International (US); Pullman (WA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holidays

Retirement plan

Disability insurance

Life insurance

Job summary

Express Employment International (US) in Pullman, WA, seeks a Housing and Social Services Coordinator to support residents in a rental community. You will help residents access resources, connect to services, and coordinate educational opportunities.

The role requires compassion, organization, and strong communication. You will maintain case notes, collaborate with management and partners, and ensure confidentiality and HIPAA compliance.

Qualifications

• Experience in social services, case management, or related fields.
• Familiarity with connecting individuals to community resources.
• Background in residential settings is a plus.
• Ability to document and maintain accurate files.

Responsibilities

• Provide case management, resource navigation, and referral services to residents.
• Connect residents with appropriate community agencies, social services, and support programs.
• Coordinate resident services, educational opportunities, and community resources.
• Maintain accurate case notes, resident files, referrals, follow-ups, and HUD-required documentation.
• Collaborate with on-site management, volunteers, and community partners.
• Maintain confidentiality of resident information and follow HIPAA requirements.
• Follow mandated reporting requirements and organizational policies.
• Work collaboratively with the team to support positive resident outcomes.

Skills

Case management

Resource navigation

Interpersonal communication

Documentation

Education

Bachelor's degree in Social Services, Human Services, or related field

Tools

Word processing

Spreadsheets

Database software

Job description

Housing and Social Services Coordinator

Location: Pullman, WA
Pay: $20.19–$21.21/hour
Schedule: Full-Time | 5/8s | Potential 4/10 schedule option
Employment Type: Full-Time, Permanent Employee

About the Organization

A well-establishedlocal nonprofit organization is seeking a Resident Services Coordinator to support individuals living within a residential apartment community in Pullman. This position helps residents access community resources, social services, educational opportunities, and other support while building positive relationships within the community.

What We’re Looking For

The ideal candidate is compassionate, organized, resourceful, and comfortable working directly with residents who may need assistance navigating community programs and services.

3 Must-Haves

1. Familiarity with community agencies, social services, and connecting individuals with appropriate resources.
2. Strong interpersonal, communication, documentation, and case management skills.
3. Valid driver’s license

Job Responsibilities

• Provide case management, resource navigation, and referral services to residents.
• Connect residents with appropriate community agencies, social services, and support programs.
• Coordinate resident services, educational opportunities, and community resources.
• Maintain accurate case notes, resident files, referrals, follow-ups, and HUD-required documentation.
• Collaborate with on-site management, volunteers, and community partners.
• Maintain confidentiality of resident information and follow HIPAA requirements.
• Follow mandated reporting requirements and organizational policies.
• Work collaboratively with the team to support positive resident outcomes.

Qualifications

• Experience in social services, case management, resident services, community outreach, human services, or a related area.
• Familiarity with community agencies and accessing services and resources for individuals in need.
• One year of residential setting experience preferred.
• Bachelor’s degree in Social Services, Human Services, or a related field preferred.
• Strong computer skills, including word processing, spreadsheets, internet-based programs, and databases.
• Strong written communication, documentation, and organizational skills.
• Valid driver’s license and ability to drive for work purposes.
• Ability to successfully complete applicable background checks.

Physical Requirements

Regularly requires sitting, standing, walking, listening, and communicating. Must be able to frequently lift up to 30 pounds and perform pushing, pulling, carrying, grasping, and reaching. Occasional stooping, kneeling, and crawling may be required.

Benefits

• Employee medical, dental, and vision insurance
• 8 hours paid sick leave per month
• Minimum of 2 weeks paid vacation
• 13 paid holidays
• 3% employer retirement contribution
• Additional employer match up to 3%
• Free long-term disability insurance
• Free life insurance

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