Social Services Coordinator, Los Angeles-Pico Union

National Health Foundation; Los Angeles (CA); On-site; Full time

Job summary

A leading organization in Los Angeles seeks a Social Services Coordinator to provide post-hospital care services to homeless individuals transitioning from acute care. The role includes conducting needs assessments, coordinating mental health and housing services, and managing a caseload. Ideal candidates will have a Bachelor’s degree and relevant experience in healthcare or social services, along with strong communication and organizational skills. Join us in making a difference in the community.

Benefits

Health Benefits

Professional Development

Qualifications

• Minimum of three years relevant experience in healthcare or social services.
• Effective communication skills, both oral and written.

Responsibilities

• Complete Needs Assessments and coordinate services for mental health and housing.
• Manage a caseload of at least 25 guests and conduct warm handoffs.
• Attend care coordination meetings and collaborate with nursing teams.

Skills

Communication

Organizational Skills

Time Management

Bilingual Spanish

Education

Bachelor’s Degree

Master’s in Social Work

Tools

MS Office Suite

Job description

POSITION TITLE: Social Services Coordinator

DEPARTMENT: Recuperative Care

REPORTS TO: Social Services Manager

LOCATION: Los Angeles, CA

CLASSIFICATION: Non-Exempt

SALARY: $26.44 Hourly Rate

PERTINENT INFORMATION:

• Work Shift: Sunday-Thursday, 11:30AM-8:00PM
• This position to be filled as soon as possible

Social Services Coordinator

The Social Services Coordinator provides post-hospital care services to guests experiencing homelessness who are transitioning out of an acute care hospital. The role involves applying professional experience and independent judgment to complex tasks, supporting organizational goals, performing administrative functions to assess needs, and serving as a community resource on healthcare and housing issues.

Responsibilities and Initiatives

To help NHF meet its growth goals, the Social Services Coordinator will:

1. Complete Needs Assessments and Care Plans timely, coordinate services for mental health, housing, etc., and complete referrals.
2. Facilitate discharge processes and locate housing for individuals; complete discharge notes and communicate with community partners; conduct warm handoffs when appropriate.
3. Maintain up-to-date CRM database and partner contacts daily; complete CES documents, HMIS, and utilize bed board applications for operational planning.
4. Provide emergency service referrals (e.g., domestic violence, human trafficking, sexual assault) and conduct warm handoffs when appropriate.
5. Attend care coordination meetings and collaborate with nursing teams for case conferencing.
6. Practice harm reduction and support guests with interventions like de-escalation, crisis prevention, and motivational interviewing.
7. Engage with guests through daily check-ins, building rapport and trust.
8. Manage a caseload of at least 25 guests, with flexibility to accommodate more.
9. Complete home visits as necessary to track post-transition progress or Rapid Rehousing efforts.
10. Adhere to administrative hours for documentation and project a professional image.
11. Collaborate with external case managers and handle behavioral concerns effectively.
12. Follow all organizational policies, procedures, regulations, and compliance standards.
13. Adapt to schedule changes and perform additional duties as needed.

Requirements

• Bachelor’s Degree required; Master’s in social work preferred.
• Minimum of three years relevant experience in healthcare, hospital education, social services, or similar.
• Effective communication skills, both oral and written.
• Positive, professional attitude, with strong organizational and time management skills.
• Proficiency in MS Office Suite and typing skills.
• Reliable transportation; bilingual Spanish preferred.
• TB test, fingerprint live scan, and background check required.

Physical Requirements

Frequent standing, walking, bending, stooping, squatting, reaching, twisting, kneeling, and pushing/pulling. Occasionally lifting up to 50 pounds. Effective verbal and written communication skills required. Ability to operate computers and communicate effectively in high-noise environments.

Benefits

Our programs address social determinants of health, focusing on Food Access, Housing, Built Environment, and Education, aiming to improve community well-being. For more information, visit our website.