Referral Coordinator - Social Services - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

University of Southern California; California, Los Angeles (MO, CA); On-site; Full time

Job summary

A leading healthcare institution is seeking a Referral Coordinator to manage patient referrals and coordinate care. This role requires excellent organizational and communication skills, as well as proficiency in healthcare software. The successful candidate will work closely with community organizations and ensure compliance with healthcare regulations. If you are compassionate and efficient, this opportunity could be your next career step.

Qualifications

• Strong organizational and time-management skills.
• Ability to build relationships with community organizations.

Responsibilities

• Manage patient referrals to appropriate providers.
• Collaborate with hospital care teams for patient-centered care.

Skills

Organizational Skills

Communication Skills

Critical Thinking

Problem Solving

Education

High School Diploma

Bachelor's Degree in Social Work

Tools

Microsoft Office Suite

Healthcare Software

Job description

Referral Coordinator - Social Services - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Organization: Keck Medicine of USC

Type: Hospital

Location: Los Angeles, California

The Referral Coordinator at Keck Medicine of USC is a motivated, organized, and efficient individual responsible for managing and coordinating patient referrals to appropriate providers, communicating with patients, supporting clinic synchronization, and handling authorizations and tests across various clinics. The role requires excellent telephone and interpersonal skills, efficient management of incoming consults, and team communication coordination. Proficiency in computer applications such as Word, Excel, and Access is essential, with PowerPoint skills being a plus. The position involves self-directed data input and prioritization based on clinical needs and deadlines.

The Healthcare Referral Coordinator for Charity Care & Community Resources plays a pivotal role in assisting the Care Coordination team. Responsibilities include facilitating patient referrals to charity care and financial assistance programs, and connecting patients with community services for additional support. This position demands strong organizational skills, cross-departmental collaboration, and relationship-building with community organizations.

Essential Duties:

1. Manage The Change Reaction Angel Fund, providing emergency grants to patients/families in crisis, including assessing referrals, obtaining authorizations, entering information, monitoring status, and distributing funds.
2. Manage accounting of Angel Fund distributions, including tracking grants, amounts, and fund balances.
3. Facilitate patient referrals to charity care and financial assistance programs, coordinating with insurance and billing departments.
4. Identify and establish partnerships with community programs and services, ensuring timely and appropriate referrals.
5. Maintain accurate, confidential records of all referrals and report on their utilization and outcomes.
6. Collaborate with hospital care teams to ensure holistic, patient-centered care and participate in interdisciplinary meetings.
7. Ensure compliance with HIPAA and confidentiality standards, staying updated on healthcare regulations.
8. Perform other duties as assigned.

Required Qualifications:

• High School diploma or equivalent
• Strong organizational and time-management skills
• Excellent communication skills
• Ability to build relationships with community organizations, patients, and team members
• Proficiency with healthcare software and Microsoft Office Suite
• Ability to maintain confidentiality and exercise discretion
• Compassionate and empathetic approach to patient care
• Critical thinking and problem-solving skills

Preferred Qualifications:

• Bachelor's Degree in Social Work, Healthcare Administration, Nursing, or related field
• Two years of healthcare experience, preferably with social work, care coordination, or case management
• Experience with community resource identification and referrals
• Certification such as Notary Public (preferred)

Licenses/Certifications:

• Fire Life Safety Training (LA City): must be obtained within 30 days of hire if not already held

The hourly rate range for this position is $25.00 - $39.69. USC considers various factors when extending employment offers, including experience, education, skills, and organizational considerations.