Eligibility Technician 2

Family & Community Services; Juneau (AK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Insurance benefits

Retirement benefits

Paid leave

12 paid holidays per year

Job summary

Office of Children's Services in Juneau, Alaska, seeks an Eligibility Technician II to determine eligibility and authorize benefits for Title IV-E and Medicaid for children in state and Tribal custody. You will handle independent casework and assist with Social Security benefit applications.

The role requires accuracy, good research skills, and the ability to work within a centralized eligibility function. A probationary period applies with comprehensive training.

Qualifications

• Reading and interpreting written material, including technical docs, rules and forms.
• Reasoning to identify rules, principles, or relationships and draw accurate conclusions.
• Adaptability to changing priorities and multiple demands in a dynamic environment.
• Organizing and communicating information clearly across methods and systems.
• Proficiency with computers, databases, and automated systems.

Responsibilities

• Provide timely and accurate eligibility determinations and benefit authorizations for Title IV-E and Medicaid for children in state and Tribal custody.
• Perform independent case work, process Medicaid, and assist with Social Security benefit applications.
• Identify and resolve inconsistencies to reach correct determinations or redeterminations.

Skills

Reading

Reasoning

Adaptability

Information management

Computer skills

Education

Relevant college coursework

Job description

Job Description

Job Description

This position is open to Alaska Residents only.

Please check our

residency definition

to determine if you qualify

.

TheDepartment of Family and Community Services,

Office of Children's Services (OCS)

is

recruiting for full-time

Eligibility Technician 2

located in

Juneau, Alaska.

What you will be doing

As a centralized Eligibility Technician II, you will be responsible for providing timely and accurate eligibility determinations and benefit authorizations for Title IV-E and Medicaid programs on behalf of children in the state's custody and children in Tribal custody under a Tribal/State agreement. You will perform independent case work, process Medicaid for all children in a state adoption and guardianship subsidy, and assist with applications for Social Security benefits. You will identify, research, and resolve inconsistencies and discrepancies to reach an appropriate determination or redetermination of eligibility. You will provide coverage for vacant positions, become and expert on court orders, and support centralized eligibility functions.

Our organization, mission and culture

The

Office of Children's Services

strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.

The Mission of the Office of Children's Services is: Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes.

Everything we do is underpinned by our

Core Values

.

Benefits of joining our team

The Office of Children's Services is committed to an organizational culture that values each team member. We are committed to building and sustaining a diverse, equitable, and inclusive work environment. We celebrate and value the diversity of our employees, partners, and families we serve.

During your initial twelve months with the agency, you will be in a probationary period, considered as a training phase. This involves comprehensive virtual training, on-the-job learning with your supervisor, and collaborative experiences with your colleagues.

• Insurance Benefits; Retirement Benefits; Paid Leave; and twelve paid holidays per year.

Working environment you can expect

This position is located in the Goldstein Building in beautiful downtown Juneau. We are surrounded by fantastic views of mountains, the Gastineau Channel, and are conveniently located near many restaurants and stores for easy access to lunch and shopping. We are also located near the Downtown Transit Center, if taking the bus is your preferred method of travel.

For information on the Juneau community (including schools, hospitals, housing) please review the

Alaska Community Profiles

.

We are seeking a candidate with the following competencies:

• Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
• Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
• Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Manages and Organizes Information: Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.

Special Note

All positions require valid ID and successful completion of a background investigation, including fingerprinting and a criminal records check.

The successful candidate may be required to attend multiple training courses normally located in Anchorage.

A cover letter is NOT required for this position.

Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

To view the general description and example of duties for an Eligibility Technician 2, please go to the following link:

https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

• One year of entry level experience as an Eligibility Technician 1 with the State of Alaska;
• OR
• One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.
• Substitution:
• Post-secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

Additional Required Information

At time of interview applicant is requested to submit

:

A copy of academic transcripts (unofficial are acceptable but must include the institution name/URL on documents provided) if required to meet minimum qualifications.

A list of three (3) professional* references including daytime telephone numbers and email address; at least two (2) of these must be from a current or former supervisor.

Professional is defined as a supervisor or an individual who has direct knowledge of your work performance.

Please read the below information carefully. This applies to your application submission.

NOTE:

Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety.

Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

EDUCATION

To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application. (Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application, provided at the time of interview or if not provided, transcripts will be required prior to appointment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying.

Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.

WORK EXPERIENCE

When using work experience not already documented in your application, please provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in