Social Services Assistant

Brookwood Care Community; Blue Ash (OH); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401k with match

Early Pay via Tapcheck

PTO + holidays

Referral bonus

Mentorship programs

Education loan repayment

Job summary

Brookwood Care Community is seeking a Social Services Assistant to support residents in a healthcare setting. You will assist with emotional and practical needs, help families navigate care, and coordinate discharge planning with an interdisciplinary team.

The role emphasizes documentation, advocacy, and community resource referrals to improve residents' quality of life. Strong communication and organizational skills are essential for success.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree or coursework in social work, human services, or related field preferred.
• Experience in healthcare, long-term care, or social services setting preferred.

Responsibilities

• Assist residents and families with emotional, social, and practical concerns.
• Assist in discharge planning and coordination with care team.
• Collaborate with the Social Services Director and healthcare providers to advocate for residents.
• Document interactions, assessments, and services in the EHR system.
• Assist with completing required documentation for government programs or financial assistance.

Skills

Communication

Interpersonal skills

Organizational skills

Documentation

Team collaboration

EHR proficiency

Resource knowledge

Education

High school diploma or equivalent

Associate’s degree or coursework in social work/human services

Tools

EHR systems

Job description

The Social Services Assistant supports the Social Services Department in providing essential services to residents or patients in a healthcare, long-term care, or assisted living facility. The role involves helping residents and their families address psychosocial, emotional, and practical concerns, as well as assisting with discharge planning, community resource referrals, and care coordination. The Social Services Assistant works closely with the Social Services Director, healthcare professionals, and residents to ensure that residents' overall well-being and quality of life are maintained.Key Responsibilities:Resident and Family Support:Assist residents and their families with emotional, social, and practical concerns, providing guidance and support as needed.Help residents adjust to the facility and assist with personal and social issues related to their care.Conduct interviews with residents and families to assess their needs, preferences, and concerns.Offer referrals to community resources, such as counseling services, support groups, and financial assistance programs.Discharge Planning:Assist in developing discharge plans for residents returning to the community or transitioning to other care settings.Work with the interdisciplinary care team to ensure that discharge plans include appropriate home care, medical equipment, and community resources.Help arrange for transportation, home care services, and follow-up appointments as part of the discharge planning process.Care Coordination and Advocacy:Collaborate with the Social Services Director, healthcare providers, and other staff to address resident needs and ensure coordinated care.Act as an advocate for residents, helping to resolve any concerns related to their care, rights, or living conditions.Assist with the development and implementation of care plans based on residents' social and emotional needs.Documentation and Record Keeping:Maintain accurate and confidential records of resident interactions, assessments, care plans, and services provided.Document all activities in the electronic health record (EHR) system, ensuring compliance with facility policies and regulations.Assist in completing required documentation for government programs, financial assistance, or insurance applications as needed.Resident Rights and Advocacy:Support residents in understanding their rights and responsibilities while living in the facility.Advocate for residents who may be experiencing difficulties with care, communication, or other concerns.Ensure that residents’ dignity and autonomy are respected, helping to resolve any issues that arise.Social and Recreational Activities:Assist the Social Services Director in organizing and coordinating social, recreational, and therapeutic activities for residents.Encourage resident participation in activities that promote emotional well-being and social interaction.Collaboration and Communication:Communicate regularly with residents, families, and the care team to keep them informed about care plans, progress, and any updates or changes.Attend care conferences, team meetings, and other discussions regarding resident care and services.Provide emotional support and crisis intervention services when needed.Education: High school diploma or equivalent required. An associate’s degree or coursework in social work, human services, or a related field is preferred.Experience: Previous experience in a healthcare, long-term care, or social services setting is preferred.Skills:Excellent communication and interpersonal skills, with the ability to connect with residents and their families in a compassionate and supportive manner.Strong organizational and documentation skills.Ability to work well as part of an interdisciplinary team.Knowledge of community resources and social services available to seniors and individuals with disabilities is a plus.Proficiency in using electronic health record (EHR) systems is preferred.#LIONSTONE123People-Centered Rewards:Health benefits including Medical, Dental & Vision401k with company matchEarly Pay via Tapcheck!Employee Perks & Discount programPTO + Company Holidays + Floating HolidaysReferral Bonus ProgramMentorship ProgramsInternal/Upskilling Growth OpportunitiesContinued Education Loan Repayment Program powered by Clasp