Social Services Assistant

Brookwoodretirementcommunity

Cincinnati (OH)

On-site

USD 60,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Health benefits

401k with company match

Early Pay via Tapcheck

Employee Perks & Discount program

PTO + Holidays + Floating Holidays

Referral Bonus Program

Mentorship Programs

Growth Opportunities

Education Loan Repayment Program

Job summary

Brookwood Care Community in Cincinnati, OH is seeking a Social Services Assistant to support residents and families with emotional, social, and practical needs. You will collaborate with the care team, assist with discharge planning, and refer to community resources to enhance residents' well-being.

The role includes documenting interactions in the EHR, advocating for residents, and coordinating with multidisciplinary staff to ensure coordinated care and smooth transitions.

Qualifications

Education: High school diploma or equivalent; an associate's degree preferred.
Experience: Prior healthcare or social services exposure preferred.

Responsibilities

Assist residents and families with emotional, social, and practical concerns.
Help residents adjust to the facility and address social issues.
Conduct interviews to assess needs, preferences, and concerns.
Offer referrals to community resources such as counseling services and financial assistance.
Assist with discharge planning and transportation arrangements.
Collaborate with the care team to develop and implement care plans.
Maintain confidential records and document interactions in the EHR system.

Skills

Communication

Organizational skills

Team collaboration

EHR proficiency

Community resources

Education

High school diploma

Associate degree preferred

Tools

EHR systems

Job description

Job DetailsJob Location: Brookwood Care Community - Cincinnati, OH 45241Position Type: Full-TimeEducation Level: Associates DegreeSalary Range: $60,000.00 - $70,000.00 Salary/yearTravel Percentage: NoneJob Shift: First Shift

The Social Services Assistant supports the Social Services Department in providing essential services to residents or patients in a healthcare, long-term care, or assisted living facility. The role involves helping residents and their families address psychosocial, emotional, and practical concerns, as well as assisting with discharge planning, community resource referrals, and care coordination. The Social Services Assistant works closely with the Social Services Director, healthcare professionals, and residents to ensure that residents' overall well-being and quality of life are maintained.

Key Responsibilities

Resident and Family Support

Assist residents and their families with emotional, social, and practical concerns, providing guidance and support as needed.

Help residents adjust to the facility and assist with personal and social issues related to their care.

Conduct interviews with residents and families to assess their needs, preferences, and concerns.

Offer referrals to community resources, such as counseling services, support groups, and financial assistance programs.

Discharge Planning

Assist in developing discharge plans for residents returning to the community or transitioning to other care settings.

Work with the interdisciplinary care team to ensure that discharge plans include appropriate home care, medical equipment, and community resources.

Help arrange for transportation, home care services, and follow-up appointments as part of the discharge planning process.

Care Coordination and Advocacy

Collaborate with the Social Services Director, healthcare providers, and other staff to address resident needs and ensure coordinated care.

Act as an advocate for residents, helping to resolve any concerns related to their care, rights, or living conditions.

Assist with the development and implementation of care plans based on residents' social and emotional needs.

Documentation and Record Keeping

Maintain accurate and confidential records of resident interactions, assessments, care plans, and services provided.

Document all activities in the electronic health record (EHR) system, ensuring compliance with facility policies and regulations.

Assist in completing required documentation for government programs, financial assistance, or insurance applications as needed.

Resident Rights and Advocacy

Support residents in understanding their rights and responsibilities while living in the facility.

Advocate for residents who may be experiencing difficulties with care, communication, or other concerns.

Ensure that residents’ dignity and autonomy are respected, helping to resolve any issues that arise.

Social and Recreational Activities

Assist the Social Services Director in organizing and coordinating social, recreational, and therapeutic activities for residents.

Encourage resident participation in activities that promote emotional well-being and social interaction.

Collaboration and Communication

Communicate regularly with residents, families, and the care team to keep them informed about care plans, progress, and any updates or changes.

Attend care conferences, team meetings, and other discussions regarding resident care and services.

Provide emotional support and crisis intervention services when needed.

Qualifications

Education: High school diploma or equivalent required. An associate’s degree or coursework in social work, human services, or a related field is preferred.

Experience: Previous experience in a healthcare, long-term care, or social services setting is preferred.

Skills

Excellent communication and interpersonal skills, with the ability to connect with residents and their families in a compassionate and supportive manner.