SOCIAL SERVICE PROGRAM PLANNER IV

Governor of Illinois; Springfield (IL); On-site; USD 84,000 - 124,000; Full time

Job summary

An established industry player seeks a Social Service Program Planner IV to lead quality reviews and provide technical assistance to agencies. This role involves analyzing programs, ensuring compliance with Medicaid standards, and preparing detailed reports. Join a dedicated team committed to improving the lives of individuals with disabilities, where your expertise will directly impact the quality of services provided. The position offers a flexible work environment and a comprehensive benefits package, making it an excellent opportunity for those passionate about social services and community support.

Benefits

Pension Program

Health Insurance

Paid Personal Business Days

Paid Sick Days

Paid Vacation Days

Paid Holidays

Flexible Work Schedules

Paid Parental Leave

Deferred Compensation Program

Commuter Savings Program

Qualifications

• Master's degree required with 2 years of experience in social service work.
• Leadership skills in conducting independent reviews in community programs.

Responsibilities

• Lead Quality Review Team in technical assistance to agencies.
• Conduct surveys to ensure compliance with Medicaid and contractual expectations.

Skills

Leadership Skills

Program Planning

Communication Skills

Technical Assistance

Analytical Skills

Education

Master's Degree

Tools

Multiple Software Applications

Job description

Job Requisition ID: 45406

Opening Date: 04/09/2025

Closing Date/Time: 04/22/2025

Agency: Department of Human Services

Class Title: SOCIAL SERV PROGRAM PLANNER IV - 41314
Skill Option: None
Bilingual Option: None
Salary: Anticipated Salary: $7,066 - $10,326 per month ($84,792 - $123,912 per year)
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC062

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number: 45406

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Developmental Disabilities is seeking to hire a Social Service Program Planner IV to serve as a Quality Review Team Lead Specialist in the provision of comprehensive technical assistance to agencies evidencing difficulty in meeting standards for providers. Conceptualized, designs and analyzes programs or plans for the services provided. Provides the most complex input in planning, coordinating, conducting and analyzing the reviews of programs. Travels to conduct the most complex random and targeted surveys and visits developmental disabilities service agencies to determine the level of compliance in relation to Medicaid waiver and contractual expectations with applicable developmental disabilities rules, DHS principles, philosophy and best practice criteria. Prepares survey forms, correspondence and reports of complex findings and recommendations.

Essential Functions

• Serves as a Quality Review Team Lead Specialist in the provision of comprehensive technical assistance to agencies evidencing difficulty in meeting standards for providers.
• Travels to conduct the most complex random and targeted surveys and visits developmental disabilities service agencies to determine the level of compliance in relation to Medicaid waiver and contractual expectations, with applicable developmental disability rules, Department of Human Service principles, philosophy and best practice criteria.
• Prepares survey forms, correspondence and reports of complex findings and recommendations.
• Leads evaluations of the independent service coordinator process for individuals with disabilities, including both policy and implementation issues.
• Provides written and verbal feedback and guidance to agencies and informs Department staff regarding problems/possible solutions.
• Compiles information for referral to the Office of Accreditation, Licensure and Certification, the Office of the Inspector General and others.
• Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of master’s degree.
• Requires two years (2) of progressively responsible professional experience in community organization, social service work or in program planning and development.

Specialized Skills

• Of the two years (2) required experience, requires two years (2) developing and demonstrating leadership skills comparative to conducting on-site independent focused surveys/reviews in community-based developmental disabilities programs. (Remote surveys/reviews acceptable only if state-enforced restrictions limit on-site review, such as due to a pandemic.)

Preferred Qualifications

• Two (2) years developing and demonstrating leadership skills comparative to leading on-site independent focused surveys/reviews in community-based developmental disabilities programs.
• Three (3) years of professional experience analyzing and evaluating programs and operations for a public or private organization utilizing multiple software applications.
• Two (2) years of professional experience interviewing individuals and consulting on development of corrective action plans.
• Two (2) years of professional experience communicating in oral and written form with internal and external stakeholders for a public or private organization.
• Two (2) years’ experience of leadership, problem solving and communication skills to conduct onsite surveys for community-based providers of individuals with mental health illnesses or developmental disabilities.
• Two (2) years of professional experience providing technical assistance, following up on cases and investigative recommendations to community-based providers of individuals with developmental disabilities and/or mental illness.

Conditions of Employment

• Requires a valid driver’s license.
• Requires the ability to travel extensively including overnight stays.
• Requires ability to meet criteria for a Qualified Intellectual Disabilities Professional (QIDP).

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Mon - Fri, 8:30am - 5:00pm, 1 hour unpaid lunch

Work Location: 600 E Ash St, Springfield, Illinois, 62703

Division of Developmental Disabilities

Quality Management

Quality Review - Unit A

Agency Contact: [e-mail]

Posting Group: Social Services

About the Agency:

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
∗ Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

This position [DOES] contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com– click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• [e-mail]
• [e-mail]