Social Service Program Director - Visit Coach Program

DISPUTE RESOLUTION CENTER INC; City of Middletown (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Competitive salary

Flexible schedule

Training & development

Job summary

The Dispute Resolution Center Inc is seeking a Program Director for its Visit Coach program, overseeing supervised visits for families involved with the court system.

You will recruit, train, and supervise visit coaches, coordinate referrals, and ensure documentation and reporting meet contract requirements while maintaining confidentiality and high ethical standards.

Qualifications

• Background in supervising visit programs or similar setting.
• Ability to maintain confidentiality and handle sensitive information.
• Strong attention to detail and high sense of responsibility.
• Ability to observe and document interactions during visits and communicate findings clearly.
• Mature judgment and non-discriminatory approach to clients.

Responsibilities

• Oversee the Visit Coach Program and staff.
• Interview, hire, and train visit coaches.
• Receive referrals from referring institutions.
• Coach parents during visits according to training.
• Observe and document interactions for court and case workers.

Skills

Staff supervision

Hiring & training

Documentation

Interventions during visits

Education

Bachelor's Degree

Job description

Benefits:

• Paid time off
• Competitive salary
• Flexible schedule
• Training & development

This position is for a Program Director for a Visit Coach program, which provides supervised coached visits for parents whose children have been removed from their home.

Bachelor's Degree required.

Key Responsibilities

• Manage, supervise, and provide oversight to the Visit Coach Program and its staff
• Be responsible for interviewing, hiring, and training visit coaches for the program
• Receive referrals from referring institutions
• Coach parent during visits in accordance with training
• Observe parents and children during their court-ordered visits and document the interactions. The documentation may be provided to courts, case workers, clients and lawyers for use in determining parenting time.
• Intervene in visits when visitation rules are not followed.
• Arrive on time during scheduled shifts.
• Follow procedures for transition and supervision of children.
• Prepare the visitation rooms prior to families arriving at the center, when relevant.
• Maintain documentation and reports as required by referring institutions
• Produce monthly, quarterly, and annual reports as required by contracts
• Maintain log and schedule of vehicles required for transport of children/parents
• Occasionally transport children and/or parents in company-owned vehicles
• Supervise vehicle maintenance and service
• Manage car seat training requirements
• Ensure staff is compliant with annual continued education requirements
• Other minor tasks associated with the program, as requested by Executive Director

Qualifications

• Completion of orientation/training and background check.
• Sufficient knowledge of conditions that require supervised visitations: domestic violence, child abuse, child neglect, chemical dependency and/or mental illness.
• Must be able to maintain confidentiality.
• Must possess the ability to see and hear all interactions during supervised visits.
• Must be dependable AND highly detail-oriented
• Must have good judgment, maturity, common sense, and a high degree of responsibility.
• Must act in a non-discriminatory manner toward all clients, regardless of age, sex, race, national origin, religion, physical handicap, political affiliations, social or economic status, affliction preference, or sexual orientation.