Family Coach and Visit Supervisor

DISPUTE RESOLUTION CENTER INC; City of Middletown (NY); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Training & development

Job summary

Dispute Resolution Center Inc. in Kingston, NY is seeking a compassionate Family Coach and Visit Supervisor to support families through visits, coaching, and reunification efforts.

The role emphasizes safe, neutral visit environments, collaborative care with case managers, and trauma-informed practice. A relevant bachelor’s degree and bilingual abilities (English/Spanish) are highly valued.

Qualifications

• Bachelor's degree in Social Work, Psychology, Human Services, or related field preferred.
• Experience in family services, child welfare, or supervised visitation programs is a plus.
• Excellent written and verbal communication skills for documentation and reporting.

Responsibilities

• Supervise and facilitate scheduled family visits in a safe, neutral, and supportive environment.
• Provide family coaching services to develop effective communication and parenting skills.
• Document visit observations, family progress, and incidents accurately and timely.
• Develop and implement individualized family coaching plans based on assessed needs.
• Collaborate with case managers, social workers, and service providers to support family reunification goals.
• Facilitate conflict resolution strategies and de-escalate tense situations during family interactions.
• Maintain professional boundaries while building trusting relationships with families.
• Transport participants to and from visits in company-owned vehicles.

Skills

Family dynamics

Trauma-informed care

Conflict resolution

Communication skills

Calm under pressure

Education

Bachelor's degree in Social Work, Psychology, Human Services, or related field

Job description

Benefits:

• Paid time off
• Training & development

About the Role:

Dispute Resolution Center Inc. is looking for a compassionate and dedicated Family Coach and Visit Supervisor to join our team in Kingston, NY. This is a meaningful opportunity to make a real difference in the lives of families by providing guidance, support, and a safe environment during a critical time. If you're passionate about family well-being and conflict resolution, we want to hear from you!

Responsibilities:

• Supervise and facilitate scheduled family visits in a safe, neutral, and supportive environment
• Provide family coaching services to help parents and caregivers develop effective communication and parenting skills
• Document visit observations, family progress, and any incidents accurately and in a timely manner
• Develop and implement individualized family coaching plans based on assessed needs
• Collaborate with case managers, social workers, and other service providers to support family reunification goals
• Facilitate conflict resolution strategies and de‑escalate tense situations during family interactions
• Maintain professional boundaries while building trusting relationships with families
• Transport children and/or parents to and from visits in company-owned vehicles

Requirements:

• Bachelor's degree in Social Work, Psychology, Human Services, or a related field preferred, or
• Prior experience in family services, child welfare, or supervised visitation programs, and working with low-income families
• Strong knowledge of family dynamics, trauma‑informed care, and conflict resolution techniques
• Excellent written and verbal communication skills for documentation and reporting
• Ability to remain calm, professional, and objective in high‑stress or emotionally charged situations
• Valid and clean driver's license required
• Bilingual (English/Spanish) candidates are encouraged to apply

About Us:

Dispute Resolution Center Inc. has long been a trusted resource for families and individuals navigating conflict and challenging life transitions. Our clients value our neutral, compassionate approach to resolution and family support services. Our team is driven by a shared mission to strengthen communities, and employees thrive in a collaborative, purpose‑driven workplace where their work truly matters.