Human Services Case Manager

The Salvation Army; Trenton (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

The Salvation Army in Trenton, NJ seeks a Social Services Case Manager to provide case management for the Trenton Citadel social service programs under supervision of the Corps Officer and Divisional Headquarters Human Services staff.

You will perform intakes and assessments, develop action plans, coordinate services with partner agencies, enroll eligible families in Pathway of Hope, maintain confidential records, and assist with reporting and volunteer oversight to support community needs.

Qualifications

• Associate’s degree in social work or related field from an accredited program.
• Bachelor’s degree in social work preferred.
• Minimum 1–2 years of case management experience.

Responsibilities

• Perform intakes, interviews, and assessments of clients’ needs and follow up case management with households.
• Identify and interact with case management clients; assess needs and develop action plans using a strengths-based approach.
• Coordinate services with partner agencies for a holistic service approach.
• Support Pathway of Hope by enrolling eligible families with children under 18.
• Ensure timely submission of records and reports in databases for programs and funding sources.
• Maintain accurate, confidential case records and organization of paperwork.
• Assist with lobby upkeep, switchboard, and voicemail to ensure timely assistance.
• Assist Officers in overseeing volunteers and community service workers.
• Prepare and maintain Salvation Army statistical reports for timely submission.

Skills

Bilingual (English/Spanish)

Written & verbal communication

Organizational skills

Team collaboration

Confidentiality

Microsoft Office

Community resources knowledge

Education

Associate’s Degree in Social Work or related field

Bachelor’s Degree in Social Work preferred

Tools

Microsoft Office

Job description

Overview

To provide case management for the Trenton Citadel social service programs under the direction of the Corps Officer with professional supervision provided by Divisional Headquarters Human Services Staff. The Social Services Case Manager will be abletoidentifythe needs of the clients served and provide outreach within the community at large.

Responsibilities

The duties listed below are the primary duties of this position but are not all the duties that may be required. The Salvation Army reserves the right to change, reduceor expand the duties of this position at any time. Specifically, the primary duties are:

• Perform intakes, interviews, and assessments of clients’ needs and perform follow up case management with households for other supportive programs available if needed beyond emergencyassistance.
• Identifyand interact with case management clients; provide comprehensive case management including but not limited to assessment of client needs, developing a plan of actionutilizinga strengths-based approach, andidentifying internal and external programs that would support their pathway to self-sufficiency.
• Coordinate services with partner agencies to ensure a holistic service approach for all clients.
• Support the Pathway of Hope Initiative by enrolling eligible families with children under 18 who are living in generational/chronic poverty and providing the above case management in conjunction with the Pathway of Hope policies and procedures.
• Ensure the accuracy andtimelysubmission of records and reports in applicable databases for all community programs and funding sources as requested by the Corps Officers.
• Maintainaccurate,confidentialand updated case recordsin accordance withThe Salvation Army record keeping policies and procedures.
• Placing all foodorder,submittingreports on time,organizeandoperateinventoryand handling all paperwork from the local Food Bank.
• Monitor andmaintainthe general condition and upkeep of Social Service lobby and reception area.
• He/Shewill handlemainswitchboard, with the responsibility of making phone calls, takingmessagesand listening to voicemails to ensure social services clients are receivingassistanceona timelymanner.
• Assist Corps Officers in overseeing volunteers and community service workers.
• Prepare andmaintainSalvation Army statistical reports fortimely submission.
• Attend andparticipatein regular staff meetings/ trainings and individual supervision meetings asrequired.
• Uphold the standards and principles of The Salvation Army’s mission and ministry.
• All other duties assigned.

Qualifications

• Associate’s DegreeRequired in Social Work, Psychology, Counseling or Human Servicesrelated field from an accreditedinstitution.
• Bachelor’s Degree in Social Workpreferred.
• At least 1 to 2 years of experience in case management or counseling.
• Strong written and verbal communication skills
• Bilingual (English/Spanish)required.
• Possess organizational skillsandprofessional demeanor.
• Knowledge of Microsoft Office programs, Word, Excel, Access.
• Knowledgeableof Mercer County and community resources.
• Strong interpersonal skills and ability to work as part of a team.
• Excellent written and verbal communication skills, ability toestablishrapport.
• Ability tomaintainconfidentiality of interactions with clients and fellow employees.
• Awareness and sensitivity to cultural and socioeconomic characteristics of populations served.
• Good organization skills andtimelyfollow upskills to ensure that any concerns are reportedtimely, clearly, and addressed inan appropriate timeframe for overall cleanliness and safety.
• Mustunderstandandappreciatethemission of The Salvation Army.