Human Services Case Manager

The Salvation Army USA Eastern Territory; Trenton (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

The Salvation Army USA Eastern Territory is seeking a Social Services Case Manager to provide case management for Trenton Citadel social service programs under supervision. The role includes client intake, needs assessments, service coordination, and outreach to families in need.

Responsibilities include coordinating with partner agencies, maintaining records, supporting volunteers, and contributing to Pathway of Hope initiatives. Strong bilingual skills and 1–2 years of experience are preferred.

Qualifications

• Associate’s degree in Social Work or related field is required.
• Bachelor’s in Social Work preferred.
• 1–2 years of case management or counseling experience.
• Strong written and verbal communication skills.
• Bilingual English/Spanish required.
• Organizational skills and professional demeanor.
• Knowledge of Mercer County resources and community services.

Responsibilities

• Perform intakes, interviews, and assessments of clients’ needs and follow up with households for other programs.
• Provide comprehensive case management including assessment, action plans, and pathway to self-sufficiency.
• Coordinate services with partner agencies for holistic service delivery.
• Support Pathway of Hope by enrolling eligible families and following policy procedures.
• Maintain accurate records and timely reports in databases for programs and funding sources.
• Prepare and maintain statistical reports; manage lobby and reception area; oversee volunteers.
• Attend staff meetings and trainings; uphold Salvation Army mission.

Skills

Bilingual English/Spanish

Communication skills

Organizational skills

Microsoft Office

Interpersonal skills

Team player

Education

Associate’s Degree in Social Work, Psychology, Counseling or Human Services

Bachelor’s Degree in Social Work preferred

Tools

Microsoft Office

Job description

To provide case management for the Trenton Citadel social service programs under the direction of the Corps Officer with professional supervision provided by Divisional Headquarters Human Services Staff. The Social Services Case Manager will be able to identify the needs of the clients served and provide outreach within the community at large.

Responsibilities

• Perform intakes, interviews, and assessments of clients’ needs and perform follow up case management with households for other supportive programs available if needed beyond emergency assistance .
• Identify and interact with case management clients; provide comprehensive case management including but not limited to assessment of client needs, developing a plan of action utilizing a strengths-based approach, and identifying internal and external programs that would support their pathway to self-sufficiency.
• Coordinate services with partner agencies to ensure a holistic service approach for all clients.
• Support the Pathway of Hope Initiative by enrolling eligible families with children under 18 who are living in generational/chronic poverty and providing the above case management in conjunction with the Pathway of Hope policies and procedures .
• Ensure the accuracy and timely submission of records and reports in applicable databases for all community programs and funding sources as requested by the Corps Officers.
• Maintain accurate , confidential and updated case records in accordance with The Salvation Army record keeping policies and procedures.
• Placing all food order , submitting reports on time, organize and operate inventory and handling all paperwork from the local Food Bank.
• Monitor and maintain the general condition and upkeep of Social Service lobby and reception area.
• He/She will handle main switchboard, with the responsibility of making phone calls, taking messages and listening to voicemails to ensure social services clients are receiving assistance on a timely manner.
• Assist Corps Officers in overseeing volunteers and community service workers.
• Prepare and maintain Salvation Army statistical reports for timely submission.
• Attend and participate in regular staff meetings/ trainings and individual supervision meetings as required .
• Uphold the standards and principles of The Salvation Army’s mission and ministry.
• All other duties assigned.

Qualifications

• Associate ’s Degree Required in Social Work, Psychology, Counseling or Human Services related field from an accredited institution.
• Bachelor ’s Degree in Social Work preferred.
• At least 1 to 2 years of experience in case management or counseling.
• Strong written and verbal communication skills
• Bilingual (English/Spanish) required .
• Possess organizational skills and professional demeanor .
• Knowledge of Microsoft Office programs, Word, Excel , Access .
• Knowledgeable of Mercer County and community resources.
• Strong interpersonal skills and ability to work as part of a team.
• Excellent written and verbal communication skills, ability to establish rapport.
• Ability to maintain confidentiality of interactions with clients and fellow employees.
• Awareness and sensitivity to cultural and socioeconomic characteristics of populations served.
• Good organization skills and timely follow up skills to ensure that any concerns are reported timely , clearly, and addressed in an appropriate time frame for overall cleanliness and safety.
• Must understand and appreciate the m ission of The Salvation Army .