Social Service Coordinator, Arleta

National Health Foundation; California (MO); On-site; USD 30,049 - 42,797; Full time

Job summary

The National Health Foundation is seeking a Social Services Coordinator in California. This role requires a Bachelor's Degree, with a Master's preferred, and at least three years of experience in healthcare or social services. Responsibilities include conducting needs assessments, managing a caseload, maintaining CRM records, and engaging with guests daily. Strong communication skills and proficiency in MS Office are essential. Bilingual candidates in Spanish are preferred. Join us in addressing social determinants of health and supporting our community.

Qualifications

• Bachelor's degree required; master's in social work preferred.
• Minimum of three years of relevant experience in healthcare delivery or social services.
• Ability to present information effectively.
• Excellent communication skills.

Responsibilities

• Complete needs assessments and care plans promptly.
• Maintain up-to-date proprietary CRM and case records.
• Manage a minimum caseload of 25 guests.
• Engage with guests daily, building rapport and trust.

Skills

Oral and written communication skills

Time-management

Organizational skills

Bi-lingual Spanish

Computer proficiency in MS Office

Education

Bachelor’s Degree

Master’s in social work

Tools

MS Word

Excel

Outlook

PowerPoint

Job description

Social Services Coordinator

Department: Recuperative Care

Reports To: Social Services Manager

Location: Arleta, CA

Classification: Non‑Exempt, Full Time

Salary: $26.44 Hourly Rate

Work Shift: TBD

All positions require candidates to successfully pass a background check, Live Scan, and TB Test.

Responsibilities and Initiatives

• Complete needs assessments and care plans promptly; coordinate referrals for mental health, housing, etc.
• Facilitate discharge processes, including locating housing and completing discharge notes; conduct warm hand‑offs when appropriate.
• Maintain up‑to‑date proprietary CRM and partner contacts; complete Coordinated Entry System (CES) documents, Homeless Management Information Systems (HMIS) records, and bed board applications.
• Manage a minimum caseload of 25 guests, with flexibility to adjust based on facility needs.
• Conduct home visits and rapid rehousing support as necessary to track post‑transition progress.
• Adhere to administrative hours to complete required documentation and maintain a positive professional image in line with dress code.
• Multi‑task and collaborate with external case managers to provide adequate services and support.
• Triage and intervene in areas of guest behavioral concerns.
• Ensure compliance with all funder and company standards, regulations, and best practices.
• Support emergency service referrals (e.g., domestic violence, human trafficking, sexual assault) and provide warm handoff referrals.
• Attend care coordination meetings and collaborate with nursing to conduct weekly case conferences.
• Practice harm reduction and conduct searches for contraband or illegal substances, supporting interventions such as de‑escalation, crisis prevention, and motivational interviewing.
• Engage with guests daily, building rapport and trust.
• Follow all NHF policies and procedures consistently.

Qualifications

• Bachelor’s Degree required; Master’s in social work preferred.
• Minimum of three (3) years relevant experience in healthcare delivery, hospital education, social services, or a similar field.
• Ability to present information effectively to directors, case managers, and discharge planners.
• Excellent oral and written communication skills.
• Positive, professional attitude with strong time‑management and organizational skills.
• Computer proficiency in MS Word, Excel, Outlook, PowerPoint, and proficient typing skills.
• Reliable transportation.
• Bi‑lingual Spanish preferred.
• TB test required; Fingerprint Live Scan/background check required.

Programs

National Health Foundation addresses the social determinants of health using evidence‑based strategies focused on food access, housing for individuals released from hospitals, building environment improvements in the Historic South Los Angeles community, and education for pregnant and parenting teens. For further details on the programs, visit http://nationalhealthfoundation.org.