Social Service Coordinator, Glendale, Ca

National Health Foundation; Glendale (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

National Health Foundation is seeking a Social Service Coordinator in Glendale to provide post-hospital care for guests experiencing homelessness, coordinating services and ensuring program goals are met. The role requires strong communication, organizational skills, and the ability to manage a caseload of 25+ guests.

The position is non-exempt, full-time, with an hourly rate of $26.44 and a Tuesday–Saturday shift.

Qualifications

• Bachelor’s degree required; Master’s in social work preferred.
• Minimum of three (3) years relevant experience in healthcare delivery, hospital education, social services, or similar field.
• Bi-lingual Spanish preferred.
• Excellent communication skills both oral and written.
• Time management and strong organizational skills.
• Fingerprint live scan / background may be required.

Responsibilities

• Provide post-hospital care services to guests transitioning out of acute care hospital.
• Complete needs assessments and care plans; coordinate referrals for mental health, housing, and other services.
• Facilitate discharge process and locate housing; communicate with community partners.
• Maintain CRM database and document in HMIS and CES as required.
• Engage guests daily, build rapport, and manage a caseload of 25+ guests.

Skills

Communication skills

Time management

Organizational skills

Reliable transportation

Bilingual Spanish

Education

Bachelor's degree

Master's in social work preferred

Tools

MS Word

Excel

Outlook

PowerPoint

Job description

POSITION TITLE:Social Service Coordinator

DEPARTMENT:Recuperative Care

REPORTS TO:Social Service Manager

LOCATION:Glendale, Ca

CLASSIFICATION:Non-Exempt, Full Time

HOURLY RATE:$26.44

• Work Shift: Tuesday-Saturday, 10:30AM-7:30PM
• All positions require candidates to successfully pass a background check, LIVE scan and TB Test

Social Service Coordinator

The Social Service Coordinator provides post-hospital care services to guests experiencing homelessness who are transitioning out of an acute care hospital. The Social Services Coordinator applies professional experience and independent judgment to complex tasks and supports organizational goals; performs a wide variety of administrative functions to assess needs and ensure program objectives are met; serves as a community and organizational resource on issues of healthcare and housing.

Responsibilities and Initiatives

• Timely complete Needs Assessment and Care Plans. Complete referrals and coordinate services for mental health, housing, etc.
• Facilitate discharge process and locating housing for individuals. Complete discharge notes, communicating to our community partners. Conduct warm hands off for guest when appropriate.
• Maintain up-to-date CRM proprietary database daily and partner contacts. Complete Coordinated Entry System ("CES") Documents and all other documents required to maintain compliance. Complete Homeless Management Information Systems (HMIS). Utilize bed board application to determine census capital for operational planning (i.e.) meal planning.
• Provide emergency service referrals (e.g., domestic violence, human trafficking & sexual assault) and warm handoff referrals when appropriate.
• Attend care coordination meetings. Collaborate with the nursing team to execute weekly case conferencing for guests.
• Practice harm reduction practices while conducting guests searches for contrabands or illegal substances when applicable. Support program team with appropriate guest interventions such as de-escalation, Crisis Prevention, motivational interviewing, etc.
• Engage and conduct daily check-in with guests, build rapport and trust with our guests.
• Ability to adequately manage caseload of a minimum 25 guests with flexibility to manage more to meet the needs of the facility (i.e., vacancies, PTO etc.).
• Flexibility to complete home visits when necessary to track post-transition guest progress and or Rapid Rehousing Housing (RRH) when applicable.
• Must adhere to administrative hours to complete all required documentation.
• Project a positive professional image and adheres to organizational dress code.
• Ability to multi-task and collaborate with external case managers to provide adequate services and support to the guests.
• Ability to triage and intervene during areas of guest behavioral concerns.
• Adhere to all funders and company’s standards procedures of operations, regulations, and best practices to meet compliance.
• Flexibility to adapt to schedule changes when necessary to meet the needs of the facility.
• Complete additional tasks/duties as assigned to meet the needs of the facility, notwithstanding primary responsibilities.
• Always follow NHF policies and procedures.

• Bachelor’s Degree Required; Master’s in social work preferred.
• Minimum of three (3) years relevant experience in healthcare delivery, hospital education, social services, or similar field.
• Ability to effectively present information and respond to questions from directors, case managers and discharge planners in hospitals.
• Excellent communication skills both oral and written.
• Positive and professional attitude.
• Time management and strong organizational skills.
• Computer proficiency in MS Word, Excel, Outlook, PowerPoint, and proficient typing skills.
• Reliable transportation.
• Bi-lingual Spanish Preferred.
• Fingerprint live scan /background may be required.

• Bachelor’s Degree Required; Master’s in social work preferred.
• Minimum of three (3) years relevant experience in healthcare delivery, hospital education, social services, or similar field.
• Ability to effectively present information and respond to questions from directors, case managers and discharge planners in hospitals.
• Excellent communication skills both oral and written.
• Positive and professional attitude.
• Time management and strong organizational skills.
• Computer proficiency in MS Word, Excel, Outlook, PowerPoint, and proficient typing skills.
• Reliable transportation.
• Bi-lingual Spanish Preferred.
• Fingerprint live scan /background may be required.

Physical Requirements

The duties described will require frequent standing and walking, as well as extended sitting. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will occasionally be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. The noise level is high in some client care areas. Must be able to hear equipment alarms, overhead pages, and direct verbal communication. Must be able to operate a computer, dual screens, landline. Must be able to communicate through writing or verbal communication. This includes over the phone, writing emails or chats, and through virtual arenas.

PROGRAMS

National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org.