Social Security Disability Case Manager

Brock & Stout, LLC; Dothan (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

Brock & Stout Attorneys at Law in Dothan, Alabama seeks a Social Security Disability Case Manager to handle caseloads and serve as the client’s main contact as claims move through the SSD process.

The role requires strong organization, superb communication, and the ability to manage detailed case information. Prior SSD experience is a plus but not required.

Qualifications

• Must have high school diploma or equivalent.
• Prior legal/case-management or related experience preferred.
• Strong organizational and time-management skills.
• Excellent written and verbal communication.
• Ability to manage large volumes of detailed information.

Responsibilities

• Manage an assigned caseload of Social Security Disability clients.
• Serve as a primary point of contact for clients throughout the disability claims and appeals process.
• Maintain regular communication with clients regarding case status, information, deadlines, and next steps.
• Monitor the progress of claims at various stages of the Social Security administrative process.
• Obtain and maintain accurate information regarding medical treatment, physicians, medications, work history, education, and other case details.
• Review medical records and supporting documentation; identify missing items and follow up.
• Assist clients with Social Security forms and questionnaires.
• Monitor deadlines, hearing dates, and appeals.
• Coordinate with attorneys and staff to develop claims and prepare for hearings.

Skills

Case management

Communication skills

Organization

Attention to detail

Client service

Education

High school diploma

Tools

Case-management software

Job description

Brock & Stout Attorneys at Law is seeking a Social Security Disability Case Manager to join our Dothan, Alabama office. This position is responsible for managing an assigned caseload, maintaining regular communication with clients, gathering medical and case information, monitoring deadlines, and helping move Social Security Disability claims through the administrative process. Prior Social Security Disability experience is a strong plus, but not required.

Brock & Stout Attorneys at Law is seeking a Social Security Disability Case Manager to join our Social Security Disability team in our Dothan, Alabama office . The Social Security Disability Case Manager will be responsible for managing an assigned caseload and serving as a primary point of contact for clients as their claims move through the Social Security Disability process. This position requires strong organization, consistent follow-up, excellent communication skills, and the ability to manage a large amount of detailed case information. Case Managers work closely with attorneys, legal assistants, medical providers, the Social Security Administration, and other members of the firm to help develop claims and ensure important deadlines and case requirements are addressed. Prior Social Security Disability experience is a significant plus but is not required. Candidates with experience in legal case management, healthcare, insurance, disability claims, medical offices, or other positions involving detailed records and frequent client communication are also encouraged to apply. The ideal candidate is dependable, highly organized, comfortable managing multiple cases at different stages, and able to communicate patiently and professionally with clients who may be experiencing serious medical and financial difficulties. Candidates with experience managing healthcare, insurance, disability, legal, or other document-intensive cases may also be a strong fit for this position. What We're Looking For The right candidate will be someone who: Takes ownership of their assigned caseload Is highly organized and able to keep multiple cases moving at the same time Follows through consistently on outstanding tasks and client needs Communicates clearly, professionally, and compassionately Is comfortable speaking with clients on a regular basis Pays close attention to deadlines and case details Can work independently while knowing when attorney involvement is necessary Is comfortable reviewing medical records and other detailed documentation Works well in a structured, team-oriented environment Is willing to learn Social Security Disability law and administrative procedures Takes pride in providing excellent service to clients Wants to develop professionally with an established and growing law firm About Brock & Stout Founded in 1996 , Brock & Stout Attorneys at Law has spent 30 years helping individuals and families through difficult legal, financial, and personal circumstances. Today, Brock & Stout has 13 office locations across Alabama and Georgia and continues to grow. Our firm represents clients in Social Security Disability, Bankruptcy, Personal Injury, Workers' Compensation, and other areas of law. Our Case Managers play an important role in our Social Security Disability practice. They develop strong relationships with clients, help keep cases organized and moving forward, and work closely with our attorneys and support staff throughout the claims and appeals process. We believe in teamwork, treating people with respect, and creating an environment where employees can develop their skills and build long-term careers. Let Our Family Help Your Family. Compensation Pay is commensurate with experience and qualifications. Prior Social Security Disability, legal case-management, healthcare, insurance, or related experience will be taken into consideration. Brock & Stout Attorneys at Law is an Equal Opportunity Employer.

Responsibilities

• Manage an assigned caseload of Social Security Disability clients
• Serve as a primary point of contact for clients throughout the disability claims and appeals process
• Maintain regular communication with clients regarding case status, outstanding information, deadlines, and next steps
• Monitor the progress of claims at various stages of the Social Security administrative process
• Obtain and maintain accurate information regarding medical treatment, physicians, medications, work history, education, and other relevant case details
• Request, track, organize, and review medical records and other supporting documentation
• Identify missing records, information, or documentation and follow up as necessary
• Assist clients with Social Security forms, questionnaires, and other required documentation
• Monitor deadlines, hearing dates, appeals, and other important case events
• Communicate with Social Security Administration offices regarding case status and administrative matters
• Maintain accurate and detailed case notes within the firm's case-management system
• Ensure client files remain organized, complete, and current
• Help prepare cases for attorney review and administrative hearings
• Work with attorneys to identify information or evidence needed to further develop claims
• Assist in gathering medical, vocational, and other evidence relevant to a client's disability claim
• Review correspondence and notices from the Social Security Administration and take appropriate follow-up action
• Follow up with clients regarding outstanding paperwork, medical treatment, or other case requirements
• Coordinate with legal assistants and other team members to keep cases progressing efficiently
• Escalate legal issues, complex case questions, or significant developments to the appropriate attorney
• Provide professional, responsive, and compassionate service to clients
• Perform other case-management and administrative duties as needed

Required qualifications

• High school diploma or equivalent required
• Prior legal, case-management, medical-office, insurance, disability-claims, or professional administrative experience is preferred
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Ability to independently manage multiple cases, deadlines, and priorities
• Strong computer skills and ability to learn case-management and other software systems
• Ability to review, organize, and maintain large amounts of detailed information
• Comfortable communicating frequently with clients by telephone, email, and in person
• Ability to follow established processes while recognizing when an issue should be escalated to an attorney
• Ability to maintain confidentiality and appropriately handle sensitive medical and personal information
• Professional, patient, and compassionate approach when working with clients
• Dependable and consistent follow-through

Preferred qualifications

• Social Security Disability law
• SSDI or SSI claims
• Social Security Disability appeals
• Legal case management
• Disability or insurance claims
• Medical records and medical documentation
• Healthcare or medical-office administration
• Social Security Administration procedures
• Law firm experience
• Client-facing case management
• High-volume caseload management
• Case-management software

Based on Experience