Social Media Platform Administrator

Cognizant; Columbia (SC); On-site; USD 84,000 - 96,000; Full time

Benefits offered by this job

Insurance

Paid holidays

401(k) plan

Disability

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Social Media Platform Administrator to manage Meta Business Manager environments and support enterprise social media operations. You will administer accounts, manage access and permissions, and ensure governance and security best practices.

The role requires hands-on account management, stakeholder support and familiarity with tools like Khoros, Hootsuite, or Sprinklr in a corporate setting.

Qualifications

• Hands-on experience with Meta Business Manager including asset and user management.
• Experience supporting social media operations and profiles in a corporate setting.
• Strong understanding of platform administration, asset management, and access controls.
• Experience handling account access requests, onboarding/offboarding and security.
• Familiarity with governance, password management and access-control processes.
• Able to troubleshoot platform issues and support stakeholders; strong documentation.

Responsibilities

• Manage Meta Business Manager accounts, assets, users, roles and permissions.
• Assist business teams with account setup, access requests, onboarding and troubleshooting.
• Maintain and govern Facebook, Instagram and other assets within Meta Business Manager.
• Monitor user access controls, security settings and permission structures.
• Ensure adherence to governance policies and security standards.
• Support organic social media operations and platform administration activities.
• Coordinate with marketing and stakeholders to support social media initiatives.
• Investigate and resolve access, authentication and account issues.
• Maintain documentation on account structures, permissions and procedures.
• Assist with social media tools like Khoros, Hootsuite or similar platforms.
• Support continuous improvement of operations, governance processes and practices.
• Provide guidance and training on social media account management.

Skills

Meta Business Manager expertise

Account access management

Security best practices

Stakeholder collaboration

Documentation and training

Tools

Khoros

Hootsuite

Sprinklr

Job description

Practice – AIA – Artificial Intelligence and Analytics

About AI & Analytics:

Artificial intelligence (AI) and the data it collects and analyzes will soon sit at the core of all intelligent, human‑centric businesses. By decoding customer needs, preferences, and behaviors, our clients can understand exactly what services, products, and experiences their consumers need. Within AI & Analytics, we work to design the future—a future in which trial‑and‑error business decisions have been replaced by informed choices and data‑supported strategies.

By applying AI and data science, we help leading companies to prototype, refine, validate, and scale their AI and analytics products and delivery models. Cognizant’s AIA practice takes insights that are buried in data and provides businesses a clear way to transform how they source, interpret and consume their information. Our clients need flexible data structures and a streamlined data architecture that quickly turns data resources into informative, meaningful intelligence.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

Job Summary

We are seeking a Social Media Platform Administrator with strong hands‑on experience managing Meta Business Manager environments and supporting enterprise social media operations. This role is responsible for administering Meta Business Manager accounts, managing user access and permissions, supporting social media platform operations, and ensuring adherence to security and governance best practices. The ideal candidate will possess experience with social media account administration, stakeholder support, access management, and social media management platforms in a corporate environment.

In this role, you will:

• Manage and administer Meta Business Manager accounts, assets, users, roles, and permissions.
• Support business teams with account setup, access requests, user onboarding, and troubleshooting activities.
• Maintain and govern Facebook, Instagram, and other social media assets within Meta Business Manager.
• Monitor and manage user access controls, security settings, and permission structures across social media platforms.
• Ensure adherence to social media governance policies, security standards, and account management best practices.
• Support organic social media operations, profile management, and platform administration activities.
• Coordinate with marketing, communications, and business stakeholders to support social media initiatives.
• Investigate and resolve platform access, authentication, and account‑related issues.
• Maintain documentation related to social media account structures, permissions, and operational procedures.
• Assist with implementation and administration of social media management tools such as Khoros, Hootsuite, or similar platforms.
• Support continuous improvement of social media operations, governance processes, and platform administration practices.
• Provide guidance and training to stakeholders regarding social media account management and platform best practices.

What you need to have to be considered

• Hands‑on experience working within Meta Business Manager, including account management, permissions administration, campaign support, and platform governance.
• Experience supporting social media operations, including creating, managing, or maintaining social media profiles and organic content programs.
• Strong understanding of Meta platform administration, asset management, and user access controls.
• Experience managing account access requests, user permissions, onboarding/offboarding activities, and security best practices.
• Knowledge of social media governance, account security, password management, and access control processes.
• Experience troubleshooting social media platform issues and supporting business stakeholders.
• Familiarity with social media management platforms such as Khoros, Hootsuite, Sprinklr, or similar tools is preferred.
• Strong communication, documentation, stakeholder management, and problem‑solving skills.
• Experience supporting enterprise marketing, digital, communications, or social media teams is an asset.
• Ability to work effectively in a fast‑paced, cross‑functional environment.

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Applications will be accepted until 25 Sep 2026.

Salary and Other Compensation:

The annual salary for this position is between $[84,000 – 95,500] depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long‑term/Short‑term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.