Social Media Marketing & Community Support Specialist

Teamficient; United States; A distancia; USD 11.000 - 13.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts on products

Opportunity to contribute to ocean-con

Descripción de la vacante

Teamficient Client, a Reef-Safer Sunscreen & Eco-Skincare brand, is seeking an energetic Social Media Marketing & Community Support Specialist. In this hybrid remote role, you will manage the client’s online presence across Instagram, TikTok, Facebook, and YouTube, crafting engaging content and serving as the voice of the brand.

The ideal candidate has 2+ years in organic social media or digital customer support for a DTC eco-brand, with video editing skills (CapCut/Canva/Adobe Express) and

Formación

• 2+ years of hands-on experience managing organic social media channels and/or digital customer support for a DTC ecommerce or eco-lifestyle brand.
• Proficiency with short-form video editing tools and strong visual storytelling.
• Ability to convey complex science (e.g., mineral vs. chemical UV filters) in clear, friendly terms.
• Empathetic, solution-oriented customer support mindset.
• Experience with social media management software and ecommerce helpdesk tools.

Responsabilidades

• Plan, schedule, and execute a weekly social media content calendar.
• Produce native short-form video content (TikTok, Reels, YouTube Shorts) highlighting product benefits and reef-safe science.
• Collaborate with ambassadors, influencers, and partners to amplify UGC and campaigns.
• Monitor channel analytics and share insights to optimize strategy.
• Respond to comments, DMs, tags, and reviews across platforms.
• Answer inquiries on product usage, shipping, orders, and ingredient transparency.
• Join ocean-conservation and eco-lifestyle conversations to boost visibility.
• Escalate complex issues to internal teams for seamless resolution.
• Educate followers on reef-safe products vs traditional sunscreens.
• Help manage giveaways, ambassador challenges, and event coverage.

Conocimientos

Social media management

Customer support

Content creation

Video editing

Written and verbal communication

Ocean conservation passion

Herramientas

CapCut

Canva

Adobe Express

Premiere Pro

Later

Sprout Social

Buffer

Gorgias

Zendesk

Shopify

Descripción del empleo

Social Media Marketing & Community Support Specialist

Client: TeamFicient Client (Reef-Safer Sunscreen & Eco-Skincare Brand)

Position: Social Media Marketing & Community Support Specialist

Employment Type: Full-Time / Remote

Salary Range : $1000 - $1200

Work Schedule: TBD

Reports To: Marketing Director

About the Client

Teamficient has a client that manufactures high-performance, ecocompatible mineral sunscreens, skincare, and water-sports gear designed to protect people without harming marine ecosystems or coral reefs. Scientifically tested, EWG-verified, and EcoVadis Gold-certified, their mission is to empower water lovers, divers, travelers, and eco-conscious families to adventure responsibly while advocating for ocean health.

Role Overview

We are seeking an energetic, eco-passionate Social Media Marketing & Community Support Specialist to manage the client’s online presence and act as the voice of the brand. In this hybrid role, you will be responsible for creating engaging short-form content, running day-to-day social channels (Instagram, TikTok, Facebook, YouTube), fostering relationships with a community of divers and ocean advocates, and providing attentive customer support across social DMs and public channels.

Key Responsibilities

1. Social Media Management & Content Creation

Plan, schedule, and execute a consistent weekly social media content calendar aligning with brand campaigns, product launches, and ocean conservation awareness days.

Produce native, high-converting short-form video content (TikToks, Reels, YouTube Shorts) highlighting product benefits, reef-safer science, dive trip packing, and eco-tips.

Collaborate with brand ambassadors, influencers, and non-profit partners to amplify user-generated content (UGC) and joint ocean advocacy campaigns.

Monitor channel analytics (engagement, reach, click-through rates) and present actionable insights to continuously optimize social strategy.

2. Community Engagement & Social Customer Support

Act as the primary, friendly point of contact across social platforms—responding promptly to comments, direct messages, tags, and reviews.

Answer customer inquiries regarding product application (e.g., mineral sunscreen tips, skin tone blending), shipping, order support, and ingredient transparency.

Proactively join relevant ocean conservation, diving, and eco-lifestyle conversations across social platforms to boost brand visibility.

Escalate complex customer service issues to internal support/e-commerce teams to ensure seamless problem resolution.

3. Advocacy & Growth

Educate followers on the science behind "reef-safer" products vs. traditional chemical sunscreens in an approachable, engaging tone.

Assist in managing brand giveaways, ambassador challenges, and trade show/event coverage (e.g., dive expos, eco-festivals).

Candidate Qualifications

Experience & Skills

Experience: 2+ years of hands-on experience managing organic social media channels and/or digital customer support for a DTC ecommerce or eco-lifestyle brand.

Content Creation Skills: Proficiency with short-form video editing tools (CapCut, Canva, Adobe Express, or Premiere Pro) and a strong eye for visual storytelling.

Communication: Exceptional written and verbal communication skills; ability to convey complex science (e.g., mineral vs. chemical UV filters) in clear, friendly terms.

Customer Support Mindset: Empathetic, solution-oriented approach to resolving customer concerns in public and private message channels.

Tools Knowledge: Experience with social media management software (e.g., Later, Sprout Social, Buffer) and ecommerce helpdesk tools (Gorgias, Zendesk, or Shopify).

Mindset & Values

Deep passion for ocean conservation, outdoor/water activities (diving, snorkeling, surfing, paddling), or sustainable living.

Self-starter with high initiative, capable of working independently in a remote environment while keeping teams aligned.

Competitive base salary commensurate with experience.

Generous employee discounts on products.

Opportunity to contribute directly to ocean conservation initiatives and partner programs.