Remote Eco Social Media and Community Champion

Teamficient; United States; Remote; USD 11,000 - 13,000; Full time

Benefits offered by this job

Employee discounts on products

Opportunity to contribute to ocean-con

Job summary

Teamficient Client, a Reef-Safer Sunscreen & Eco-Skincare brand, is seeking an energetic Social Media Marketing & Community Support Specialist. In this hybrid remote role, you will manage the client’s online presence across Instagram, TikTok, Facebook, and YouTube, crafting engaging content and serving as the voice of the brand.

The ideal candidate has 2+ years in organic social media or digital customer support for a DTC eco-brand, with video editing skills (CapCut/Canva/Adobe Express) and

Qualifications

• 2+ years of hands-on experience managing organic social media channels and/or digital customer support for a DTC ecommerce or eco-lifestyle brand.
• Proficiency with short-form video editing tools and strong visual storytelling.
• Ability to convey complex science (e.g., mineral vs. chemical UV filters) in clear, friendly terms.
• Empathetic, solution-oriented customer support mindset.
• Experience with social media management software and ecommerce helpdesk tools.

Responsibilities

• Plan, schedule, and execute a weekly social media content calendar.
• Produce native short-form video content (TikTok, Reels, YouTube Shorts) highlighting product benefits and reef-safe science.
• Collaborate with ambassadors, influencers, and partners to amplify UGC and campaigns.
• Monitor channel analytics and share insights to optimize strategy.
• Respond to comments, DMs, tags, and reviews across platforms.
• Answer inquiries on product usage, shipping, orders, and ingredient transparency.
• Join ocean-conservation and eco-lifestyle conversations to boost visibility.
• Escalate complex issues to internal teams for seamless resolution.
• Educate followers on reef-safe products vs traditional sunscreens.
• Help manage giveaways, ambassador challenges, and event coverage.

Skills

Social media management

Customer support

Content creation

Video editing

Written and verbal communication

Ocean conservation passion

Tools

CapCut

Canva

Adobe Express

Premiere Pro

Later

Sprout Social

Buffer

Gorgias

Zendesk

Shopify

Job description

Teamficient Client, a Reef-Safer Sunscreen & Eco-Skincare brand, is seeking an energetic Social Media Marketing & Community Support Specialist. In this hybrid remote role, you will manage the client’s online presence across Instagram, TikTok, Facebook, and YouTube, crafting engaging content and serving as the voice of the brand.

The ideal candidate has 2+ years in organic social media or digital customer support for a DTC eco-brand, with video editing skills (CapCut/Canva/Adobe Express) and