Reports to the CEO, manages the social media and community team.
- 3+ years managing social media publishing for an agency, or for brands/creators in the self-help, psychology, coaching, personal development or professional services space, with a core focus on Instagram, Facebook, YouTube and TikTok (account portfolio will be verified, with references).
- Proficiency with social media analytics on Instagram, Facebook, YouTube, TikTok and LinkedIn and development of effective social media strategies (examples and outcomes of created strategies will be required, verified via test assignment, and confirmed with references).
- Experience building social media funnels, including product/conversion funnels, viewer journeys and account growth strategies (examples of completed funnels will be required, and verified against references).
- Extensive proficiency in social media tools available within the Meta, YouTube and TikTok platforms, including scheduling, boosts, links, cards, promotions, etc.
- Extensive knowledge of the latest social media strategies, growth techniques, posting times, content types, and best practices (will be verified with a test assignment).
- Exceptional attention to detail: able to catch errors in posts before publication — copy, links, formats, design, etc. (will be verified with a test assignment).
- Native or near-native written English, with the judgment to assess copy quality and handle sensitive audience interactions. Excellent spoken English.
- Proven ability to respond to comments and community inquiries effectively and in line with the brand’s voice and positioning (will be verified with a test assignment).
- Ability to manage multiple accounts simultaneously with minimal supervision, and to work consistently within a fixed schedule in a US time zone.
Nice to have
- Managing a team of 3+ (employees or contractors); 5+ is a strong advantage.
- Design, copywriting and/or video editing.
- AI automation for posting, design and copy (Claude, ChatGPT).
- Paid campaigns (supporting or running), email marketing and LinkedIn growth.
- Marketing strategy, digital product design and sales.
What you will do
- Own the social media account suite — multiple accounts across Instagram, Facebook, YouTube, TikTok, X (Twitter), Threads and Pinterest — and run publishing end to end: plan the posting calendar weeks ahead, schedule and release content across all platforms, and be accountable for every post from upload to verified live.
- Check every post before and after it goes out: copy matches the approved version, formats and slide order are right, captions, descriptions, tags, links and CTAs are in place and working. Click through every funnel link yourself, including a test submission. Fix live errors immediately.
- Run a daily audit of all channels: public pages, new comments, post performance, anomalies — so problems are found by you, not by the audience.
- Provide weekly social media analytics and executive reports: what worked, what didn’t, and recommendations on strategy and production quality.
- Work hand in hand with production and assist with social media ideation and strategy, so content is aligned with the platform strategy and optimized for each individual platform — the platform perspective inside content creation.
- Lead community management on social platforms: set the standards, train the moderators, keep response times fast and the brand voice consistent, delete spam and bot comments on sight, and personally handle sensitive or high-profile interactions.
- Grow the community management team: hire and onboard comment moderators per platform, assign clear ownership of every channel, and set up coverage for evenings and weekends.
- Keep all work tracked in our project management system (ClickUp) with clear statuses and deadlines, for you and your team, while interfacing with other teams (sales, coaching) to address their social media needs.
Tools
YouTube Studio, TikTok, Meta Business Suite, ClickUp, Miro, Linktree, Google Workspace
Compensation
We share the pay range with shortlisted candidates before the first interview.