Social Media Manager

Bubble; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

An established industry player is seeking a Social Media Engagement Manager to enhance community interactions across major platforms like Instagram and TikTok. This role involves leading a team of interns to foster meaningful engagement, ensuring all communications align with brand voice. The ideal candidate will have 3-5 years of experience in social media management, a deep understanding of engagement strategies, and exceptional copywriting skills. Join this dynamic team and help shape the brand's online presence while thriving in a fast-paced, innovative environment.

Qualifications

• 3-5 years of experience managing a team in social media.
• Deep understanding of Instagram, TikTok, Facebook, and YouTube.

Responsibilities

• Lead and manage a team of interns for community engagement.
• Oversee key engagement responses and monitor brand sentiment.

Skills

Team Management

Social Media Strategy

Copywriting

Problem-Solving

Community Engagement

Education

Bachelor's Degree in Marketing or Related Field

Tools

Sprout Social

Hootsuite

Job description

Join to apply for the Social Media Manager role at Bubble

Join to apply for the Social Media Manager role at Bubble

Get AI-powered advice on this job and more exclusive features.

Job Overview

Bubble is looking for a Social Media Engagement Manager to lead and oversee community engagement across Instagram, TikTok, Facebook, and YouTube. This role is responsible for managing a team of interns who handle day-to-day interactions, ensuring that all responses align with Bubble's brand voice, are timely, and foster meaningful community engagement. If you have 3-5 years of experience managing a team, thrive in social media environments, and know how to turn engagement into brand loyalty, this role is for you.

Social Media Engagement Manager

Reporting to: Director of Social

Department: Social - Marketing

Location: New York, NY

Position: Hybrid, Full-Time

Compensation: $70k-$90k

Job Overview

Bubble is looking for a Social Media Engagement Manager to lead and oversee community engagement across Instagram, TikTok, Facebook, and YouTube. This role is responsible for managing a team of interns who handle day-to-day interactions, ensuring that all responses align with Bubble's brand voice, are timely, and foster meaningful community engagement. If you have 3-5 years of experience managing a team, thrive in social media environments, and know how to turn engagement into brand loyalty, this role is for you.

Responsibilities

Team Leadership & Quality Assurance

• Hire, train, and manage a team of interns responsible for responding to DMs, comments, mentions, and tags across all platforms.
• Provide consistent coaching, feedback, and performance evaluations to ensure high-quality execution.
• Conduct QA checks on engagement responses, ensuring all communications align with brand tone and strategy.
• Develop and maintain best practices, response guidelines, and escalation protocols for community engagement.
• Lead weekly team check-ins to discuss engagement trends, refine strategies, and optimize team performance.
  
  

Community Engagement & Social Interaction

• Oversee and approve key engagement responses, stepping in for high-priority interactions with influencers, brand partners, and key customers.
• Ensure proactive engagement, not just reactive replies—starting conversations, participating in trends, and amplifying user-generated content.
• Maintain a pulse on trending topics, memes, and cultural moments, integrating them into engagement strategies to boost visibility.
• Ensure all interactions are timely, thoughtful, and contribute to a strong brand presence across platforms.
  
  

Customer Experience & Brand Reputation

• Partner with the Customer Experience (CX) team to align on messaging, ensure seamless issue resolution, and enhance customer satisfaction.
• Monitor brand sentiment and community feedback, flagging trends, potential PR risks, and viral opportunities.
• Develop strategies for improving customer engagement and loyalty through social interactions.
  
  

Real-Time Monitoring & Performance Tracking

• Ensure daily monitoring of all social media channels, including weekends and peak engagement times.
• Track engagement KPIs, including response time, sentiment shifts, and audience growth.
• Provide weekly performance reports, highlighting insights, intern effectiveness, and recommendations for improvement.
  
  

Qualifications

• 3-5 years of experience managing a team, preferably in social media, digital marketing, or community engagement.
• Deep understanding of Instagram, TikTok, Facebook, and YouTube, including platform-specific engagement strategies.
• Exceptional copywriting skills with the ability to craft engaging, brand-aligned responses.
• Experience mentoring and leading a team, ensuring high standards of execution and efficiency.
• Quick thinker with strong problem-solving skills, able to adapt responses in real-time.
• Comfortable working in a fast-paced, 24/7 digital environment, including occasional evening/weekend coverage.
• Experience using social media management tools like Sprout Social, Hootsuite, or similar.
• Passion for skincare, beauty, and community-driven brands is a plus!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Manufacturing

Referrals increase your chances of interviewing at Bubble by 2x

Get notified about new Social Media Manager jobs in New York, NY.

New York City Metropolitan Area 3 weeks ago

Marketing & Production Manager, Vogue Shopping

New York City Metropolitan Area 4 days ago

Manager, Social Media & Content - Maybelline DMI

New York, NY $72,000.00-$78,000.00 2 weeks ago

New York City Metropolitan Area $65,000.00-$82,000.00 1 week ago

Associate Manager, Global Digital Marketing & Media (Hybrid Role - New York)

New York City Metropolitan Area $90,000.00-$100,000.00 1 week ago

Manager, Social Media (L'Oreal Paris - Hair Care + Hair Color)

New York City Metropolitan Area 3 weeks ago

New York, NY $95,000.00-$100,000.00 2 weeks ago

Director, Social Media, Content & Community

New York, NY $80,000.00-$90,000.00 2 weeks ago

New York, NY $150,000.00-$180,000.00 2 weeks ago

New York, NY $88,000.00-$110,000.00 5 days ago

Brooklyn, NY $80,000.00-$85,000.00 2 weeks ago

Senior Brand Marketing Manager, Women's Collection & Lauren

Assistant Manager, Events Marketing - Americas

New York, NY $90,000.00-$110,000.00 4 days ago

New York, NY $68,000.00-$78,000.00 1 month ago

New York, NY $122,000.00-$176,000.00 2 weeks ago

New York City Metropolitan Area $80,000.00-$100,000.00 1 week ago

New York, NY $99,000.00-$151,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.