Social Media Engagement Specialist

Direct Staffing Inc; Northville (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading staffing agency is seeking a social media customer service representative in Northville. The successful candidate will engage with customers on multiple social platforms and require a Bachelor’s degree along with over 3 years of experience in customer-facing roles. This position offers the opportunity to work in a vibrant tech environment supporting a Fortune 500 company, ensuring an exceptional customer service experience through social media engagement and creative solutions.

Qualifications

• 3+ years of experience in a retail or sales-related profession.
• High-level knowledge with social platforms.
• Strong reading comprehension and written communication skills.

Responsibilities

• Engage with customer service inquiries via social media.
• Provide exceptional service to all customers.
• Contribute to defining processes for best-in-class engagement experiences.

Skills

Social media customer service

Written communication skills

Computer navigation

Customer engagement

Problem-solving

Education

Bachelor’s Degree

Job description

Come work for a great company in a cool tech environment in Downtown Northville!

Job Description

Responsible for social media customer service on Twitter and Facebook pages as well as other social platforms.

To be successful you must have a passion for customer service and written communications.

Responsibilities

• Effectively and accurately engage with customer service inquiries via social media
• Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required
• Provide exceptional service to all internal and external customers
• Adhere and contribute to defining processes that produce best-in-class social consumer engagement experiences, focusing on constant improvement and a value-based approach
• Utilize correct tools to efficiently manage a number of often concurrent activities
• Provide thought leadership and insights to improving the process of reaching customers
• Ability to explore creative ways to successfully drive customer engagement which will lead to improved customer satisfaction

Qualifications

• 3+ years’ experience in retail or sales related profession
• High-level knowledge with social platforms
• Computer navigation and typing proficiency
• Strong reading comprehension and written communication skills
• Automotive industry experience preferred
• Extensive expertise and knowledge of specific industry and job-related experience in lieu of educational requirements
• Position related experience 1+ years experience with social platforms (forums, Facebook, twitter etc.) at a personal/professional level

Education

• Requires a Bachelor’s Degree

Additional Information

This position supports a social media channel for a fortune 500 company!

All your information will be kept confidential according to EEO guidelines. All candidates will successfully complete the required Drug Testing and Background Checks prior to the supplier confirming the acceptance of the assignment.