Social Media Engagement Agent

Direct Staffing Inc; Northville (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

401K

PTO

Paid Holidays

Job summary

A staffing agency in Michigan is seeking a Social Media Customer Service Team Lead to manage inquiries on platforms like Twitter and Facebook. The ideal candidate will have over 3 years of experience in retail or sales, strong communication skills, and a passion for customer service. This contract position offers benefits such as medical, dental, and 401K. Successful candidates must complete drug testing and background checks before starting.

Qualifications

• 3+ years of experience in retail or sales-related profession.
• High-level knowledge of social platforms.
• Strong reading comprehension and written communication skills.

Responsibilities

• Engage with customer service inquiries via social media.
• Participate in required training to maintain technical knowledge.
• Provide exceptional service to customers.

Skills

Customer service

Written communication

Social media proficiency

Creativity in engagement strategies

Education

Bachelor’s Degree

Job description

Seed Staffing is working with a hot client in Downtown Northville supporting a social media program.

Job Description

Job Description

Responsible for social media customer service on Twitter and Facebook pages as well as other social platforms. To be successful you must have a passion for customer service and written communications. In addition to these duties, the Team Lead will be responsible for quality control of responses, team training and development, analytics/reporting and timesheet approval.

Responsibilities

Effectively and accurately engage with customer service inquiries via social media

Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required

Provide exceptional service to all internal and external customers

Adhere and contribute to defining processes that produce best-in-class social consumer engagement experiences, focusing on constant improvement and a value-based approach

Utilize correct tools to efficiently manage a number of often concurrent activities

Provide thought leadership and insights to improving the process of reaching customers

Ability to explore creative ways to successfully drive customer engagement which will lead to improved customer satisfaction

Qualifications

Required Skills/Experience

3+ years’ experience in retail or sales related profession

High-level knowledge with social platforms

Computer navigation and typing proficiency

Strong reading comprehension and written communication skills

Automotive industry experience preferred

Extensive expertise and knowledge of specific industry and job-related experience in lieu of educational requirements

Position related experience 1+ year’s experience with social platforms (forums, Facebook, twitter etc.) at a personal/professional level

Required Education/Training/Certifications/Licenses

Requires a Bachelor’s Degree

Additional Information

This is a contract position with an open ended contract. Benefits include, Medical, Dental, 401K, PTO, Paid Holidays.

All candidates will successfully complete the required Drug Testing and Background Checks prior to the supplier confirming the acceptance of the assignment.