Social Media Content Specialist - Canada-Based Remote

ICUC; Alberta (AL); Remote; USD 60,000 - 80,000; Full time

Job summary

ICUC is seeking a Social Media Content Specialist for a fully remote position. The role involves moderating social media channels and creating engaging content while ensuring compliance with brand guidelines. Candidates should have native English fluency and experience in social media management.

Benefits

Medical and dental benefits

Paid time off

RRSP

Qualifications

• Native fluency in English required.
• Professional experience moderating social media.
• Exceptional customer service skills.

Responsibilities

• Moderate and respond to comments on social media channels.
• Craft creative content to boost engagement.
• Ensure compliance with brand guidelines.

Skills

Written communication

Customer service

Social media moderation

Education

Permanent residency in Canada

Job description

Social Media Content Specialist - Canada-Based Remote

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Job Description:

Job Description:

ICUC is a team of creatives, strategists, content creators and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life.

You can become a part of a fast-paced, exciting, and fun work environment, all from the comfort of your own home – ICUC is a fully remote company and has been since day one. Our mission is to remind the world that there are humans behind brands. That does not only apply to our clients and social media communities but first and foremost to the workplace. Our culture is built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements. We believe in supporting a progressive culture that allows you to feel at home, enjoy equal opportunities, and grow with us. At ICUC we achieve things together, as a team.

Want to join the team?

We are looking for experienced Social Media Content Specialists that are available to work a combination of shifts, including days - 8AM to 4PM North American Central Time, evenings - 4PM to 12AM North American Central Time, and overnight shifts - 12AM to 8AM North American Central Time throughout the week AND on weekends, to join our growing team.

What awaits you?

• Review, monitor, moderate, and respond to comments posted toourclients’social channels on behalf of our clients using their unique brand voice.
• Craft creative written content to encourage participation and increase engagement acrossourclients’social channels.
• Provide our clients’audiencewith an excellent experience through the clients’social channels.
• Escalate issues, observations, opportunities, and insights through the relevant channels.
• Understandourclients’social media strategy, tone-of-voice, and brand guidelines, to communicate withtheiraudienceefficiently.
• Ensure the online community's safety policies and brand guidelines are being followed by all members.
  
  
  

Qualifications

What You'll Bring:

• Native fluency in English. Fluency (C2 proficiency) in additional languages considered an asset.
• Exceptional written communication (spelling, grammar, syntax, etc.) in English.
• Permanent residency in Canada.
• Open and flexible availability, with NO limitations, to work a combination of the eight-hour shifts throughout the week AND weekends.
• Professionalexperiencemoderating and engaging acrossall social media platforms.
• Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines.
• The ability to tailor your written tone and voice to match each customer.
• Exceptional customer service skills.
• Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries.
• Reliable high-speed internet with no data restrictions.
• An active Facebook account.
  
  
  

NOTE: Full-time (32-40 hours per week) and part-time (24-32 hours per week) opportunities are available. All shifts are 8 hours in length with the expectation to be available to work a combination of the shifts/days outlined above.

Additional Information

The hourly pay range for this position is $16.75 to $17.00 CAD or the minimum wage in your province of residence - whichever is higher. Actual hourly pay within the hourly range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all hourly employees working a minimum of 22 hours a week.

We know through experience that different ideas, perspectives, and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [e-mail] or to begin a conversation about your individual accessibility needs throughout the hiring process.

ICUC thanks all applicants, however only those who qualify for next steps will be contacted.

Location:

Ontario – Remote

Brand:

Icuc

Time Type:

Full time

Contract Type:

Permanent

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Marketing Services

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