Social Media Content Moderator: Protecting Community Experiences

careersus-teleperformance; United States; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(K) plans

Life insurance

Supplemental medical coverage

FSA plans

Retailer discounts

Job summary

Teleperformance in Port St. Lucie, FL is seeking an on-site Social Media Content Moderator to review user-generated content and enforce community guidelines. You will handle graphic images, videos, and text, applying client policies to maintain a safe online environment.

We value reliability, attention to detail, and strong communication. Training, growth opportunities, and a supportive team are part of the role, with a focus on consistent performance across shifts.

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months of customer service experience.
• Must be 18+ years old and able to type 25 words per minute.
• Comfortable with desktop computer systems and Windows-based platforms.
• Experience navigating internet and social media is a plus.

Responsibilities

• Review content to ensure compliance with community guidelines and quality standards.
• Participate in refresher training to apply policies consistently.
• Classify and remove content per client parameters.
• Investigate complex issues within set turnaround times and quality standards.
• Maintain confidentiality and protect customer information.
• Provide insights to improve processes, policies, and products.
• Stay updated on workflow changes and policy updates.

Skills

Internet navigation

Attention to detail

Typing 25 wpm

Customer service

Communication

Team collaboration

Education

High School Diploma or equivalent

Job description

Teleperformance in Port St. Lucie, FL is seeking an on-site Social Media Content Moderator to review user-generated content and enforce community guidelines. You will handle graphic images, videos, and text, applying client policies to maintain a safe online environment.

We value reliability, attention to detail, and strong communication. Training, growth opportunities, and a supportive team are part of the role, with a focus on consistent performance across shifts.