Russian Bilingual Social Media Content Moderator

Teleperformance USA; Port Saint Lucie (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

401(k) plan

Job summary

Teleperformance USA in Port St. Lucie, FL is seeking a Social Media Content Moderator to review user-generated content against community standards. The role is on-site and requires the ability to handle sensitive material with accuracy and discretion.

You will monitor, classify, and provide insights to improve processes while maintaining confidentiality. A 6-month customer service background and 18+ are preferred; college degree is optional.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Experience reviewing social media content preferred.
• College degree preferred but not required.

Responsibilities

• Review content to determine community guidelines are met while upholding a high standard of accuracy and quality.
• Participate in refresher training to always implement correct policies.
• Review, classify and / or eliminate highly sensitive content uploaded by users according to client parameters.
• Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality.
• Comply with confidentiality policies and proper handling of customer information to guarantee security.
• Provide trends and insights to develop improvements to overall processes and provide recommendations.

Skills

Social Media

Content Moderation

Attention to detail

Customer Service

Typing 25 wpm

Windows basics

Education

High School Diploma

College degree preferred

Job description

Teleperformance USA in Port St. Lucie, FL is seeking a Social Media Content Moderator to review user-generated content against community standards. The role is on-site and requires the ability to handle sensitive material with accuracy and discretion.

You will monitor, classify, and provide insights to improve processes while maintaining confidentiality. A 6-month customer service background and 18+ are preferred; college degree is optional.