On-Site Social Media Content Moderator - Policy & Quality

Teleperformance; Port Saint Lucie (FL); On-site; USD 19,286 - 30,307; Full time

Job summary

Teleperformance in Port St. Lucie, FL is seeking a Social Media Content Moderator to review user-generated content for compliance with community guidelines and escalate when needed. This on-site role requires vigilance with graphic images, videos, and text.

You will participate in ongoing training, apply client policies, and contribute insights to improve processes and product policy. The role emphasizes confidentiality, accuracy, and delivering a safe, respectful online environment for users.

Qualifications

• Ability to WORK ON SITE at Port St. Lucie, FL (not a work from home position).
• Experience navigating internet websites including social media and commercial websites.
• Comfortable reviewing internet content that may be deemed inappropriate and/or contain explicit material.
• Attention to detail.
• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
• Participate in frequent refresher training to alwaysimplement correct policies
• Comply with the performance indicators or parameters defined by the specific client's operation
• Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client
• Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
• Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information
• Participate in continuous training programs established by the company for optimal development in the role
• Comply with all the orders, instructions, procedures related and complementary to the role
• Able to moderate traumatic, sensitive and potentially offensive content
• Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements
• Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards

Skills

Process Excellence

Collaboration

Communication

Organizational Skills

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution-Oriented

Attention to detail

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Teleperformance in Port St. Lucie, FL is seeking a Social Media Content Moderator to review user-generated content for compliance with community guidelines and escalate when needed. This on-site role requires vigilance with graphic images, videos, and text.

You will participate in ongoing training, apply client policies, and contribute insights to improve processes and product policy. The role emphasizes confidentiality, accuracy, and delivering a safe, respectful online environment for users.