Social Media & Community Manager

Symphony Natural Health; United States; Remote; USD 79,000 - 90,000; Full time

Job summary

Join a leading health company as a Social Media & Community Manager, where you will amplify our mission and engage with our community across various social media platforms. This fully remote, contract-to-hire role offers a chance to grow with the company and contribute to meaningful health initiatives. Ideal candidates will have experience in social media, graphic design, and a passion for natural health.

Qualifications

• 3-4+ years of relevant experience in social media and health/wellness.
• Must be comfortable articulating Symphony’s mission.

Responsibilities

• Develop and organize social media calendar and content.
• Engage with community and track analytics.

Skills

Communication

Graphic Design

Video Editing

Social Media Management

Education

Bachelor’s degree in a related field

Tools

Canva

Trello

Sprout Social

Adobe CS

Job description

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Symphony Natural Health is a conscious company that leads through our purpose, products and actions. We empower people with the knowledge, solutions and support they need on their path to whole health.

We are on the precipice of a rebrand, taking a fresh approach to how we build and nurture our brand. At this pivotal moment, we are looking for a SOCIAL MEDIA & COMMUNITY MANAGER who shares our vision and will help amplify and execute tasks associated with social media content and community engagement across our social media channels, including Facebook, Instagram, TikTok, X, LinkedIn, Pinterest and YouTube.

At Symphony Natural Health, you will be joining a team:

• To change the world by empowering people on their journey toward whole health – physical, emotional-mental and energetic-spiritual
• To nourish the wisdom and power within

We believe the answers are within – within the Earth, within our community, and within ourselves. We exist to help people connect with that wisdom by sharing the solutions, support and experiences they seek – illuminating their path towards whole health.

The ideal candidate has experience in the natural supplements, nutrition or wellness space creating content, engaging on social media, working on multiple projects at once by being fast and nimble, and building relationships with influencers and affiliates.

Reporting to the Symphony Brand Manager and working cross-functionally with Marketing, Medical/Science and Sales teams, the Social Media & Community Manager will assist in developing, implementing, tracking and optimizing our social initiatives across channels, as well as engage with our loyal and growing community, with the goal of increasing followers and engagement across our three brands: Symphony Natural Health, Femmenessence and Himalayan Crystal Salt.

This is a fully remote, contract-to-hire position (90-day contract with the intent to transition into a full-time role). Candidates should be available to work approximately 40 hours per week during standard business hours (Monday-Friday, 9:00 AM - 5:00 PM PST or MST) to support real-time collaboration with the team. We’re seeking individuals who are not only aligned with our mission but are also looking for a long-term opportunity and ready to move into a full-time position after the initial 90-day contract period.

ESSENTIAL DUTIES AND RESPONSIBILITIES may include the following.Other duties may be assigned:

• Be part of a team responsible for developing and organizing our social media calendar and content that will reach new audiences, build robust communities and ensure that we realize the full potential of emerging technology.

• Assist with day-to-day activities for social media, including scheduling and publishing posts, populating the content calendar and creating posts.

• Design digital assets for feed posts, carousels, stories and more.

• Edit video footage to create reels and other social media clips.

• Write quickly and well for social captions and other digital content.

• Repurpose social content and adapt for paid social, newsletters, etc.

• Contribute to and regularly update social accounts, developing content with the broader team.

• Support the execution of social content and monthly editorial calendars, such as organizing and updating the calendar, gathering assets, adding hashtags and sharing hashtag reach.

• Communicate key themes and messages that match Symphony’s mission, vision, and values.

• Collaborate with the team on campaign ideation and planning and come ready with ideas for team brainstorming.

• Be tuned in to brand and influencer opportunities and be willing to start conversations and foster relationships with key individuals in the health and wellness community using native social platforms, such as Instagram.

• Respond to incoming messages and comments as well as mentions received in our Sprout Social inbox, and flag and route complex inquiries to the appropriate team.

• Keep an eye on the news and trending health topics on social media, identify areas of opportunity for Symphony and report findings to the team on a regular basis.

• Track analytics and produce weekly and monthly reports.

• Collaborate with multiple stakeholders across the company and be a true team player.

• Have a willingness to learn and take on new opportunities and a never-ending curiosity.

• Be independent in actions but able to thrive on a high-energy team.

• Availability to monitor social media channels on evenings, weekends and holidays to ensure customer inquiries are addressed.

Other duties may be assigned.

EDUCATION

Bachelor’s degree in a related field or equivalent combination of education and experience.

EXPERIENCE

Must have 3-4+ years of relevant experience in social media, health and wellness and dietary supplements, preferably in an e-commerce environment. Must have graphic design and video editing skills. Experience at a mission-driven company is a plus.

COMMUNICATION SKILLS

• Excellent communication skills, both oral and written.
• Experience writing copy for social media.
• Takes direction well and follows through on assigned tasks.
• Must be comfortable articulating and representing Symphony’s mission and conversing online about topics related to natural supplements, health, and wellness.
• Strong interpersonal skills and problem-solving talents.

REASONING ABILITY

• Ability to solve practical problems and deal with a variety of situations.
• Must be comfortable in a fast-paced environment, with the ability to prioritize and be a decisive thinker under pressure.

ADDITIONAL SKILLS REQUIRED

• We are lean as a team and wear multiple hats. Therefore, multiple skills are essential.
• The founder is integral to team activities. Flexibility is required as there can be significant shifts in work cadence required.
• Must have graphic design and video editing skills.
• Knowledge of social media, influencer marketing, and innovative ways to communicate with audiences and partners. Accuracy and attention to detail are essential.
• Strong interpersonal skills and problem-solving talents.
• Strong computer, technology, and social media skills.
• Ability to prioritize and meet deadlines within specified time constraints.
• Familiarity with Canva, Trello, Sprout Social, HelpScout, Chat GPT or similar. Adobe CS is a plus.
• A big plus if you’re a nutritionist or health coach.
• Must be passionate about natural health and social media.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• There will be some evening, weekend and holiday work.
• Sit for long periods of time.

Please submit your resume, cover letter and portfolio to [e-mail].

Contract-to-Hire Hourly Rate: $38-43/hr

Salary Range: $79,000–$90,000/year

Compensation will be determined based on the candidate’s experience, qualifications and geographic location.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Marketing and Sales

• Industries

  Retail Health and Personal Care Products

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