Social Media Account Apprentice

Acadia.io; Atlanta (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Holidays

Paid vacation and sick time

Solid Health Benefits

401k and Equity Grants

Education Reimbursements

Flexible working hours

Job summary

Acadia.io is seeking an Account Apprentice to support our Social Team in delivering organized, on-time, high-quality social programs for national brands across beauty, automotive, and more. You will keep client channels running smoothly and assist Account Managers with execution, reporting, and research in a hands-on, learn-by-doing role.

You will publish content, manage comments, engage with audiences, and help coordinate with content, community, strategy, influencer, and creative teams.

Qualifications

• 1–2 years of experience in social media, marketing, or communications (internships count).
• Strong working knowledge of Instagram, TikTok, Facebook, LinkedIn, and YouTube.
• Excellent attention to detail, especially with spelling, grammar, and brand guidelines.
• Clear, professional written communication.
• Strong organizational skills, with the ability to juggle multiple clients and deadlines.
• Comfort with spreadsheets and basic data (Google Sheets or Excel).

Responsibilities

• Publish approved content to client social profiles on schedule and ensure captions, tags, links, and assets are correct.
• Support QA to ensure posts match the approved brief and brand guidelines.
• Monitor and respond to comments and messages daily, following each brand's voice and escalation guidelines.
• Draft proactive engagement in brand voice to build visibility on TikTok, Instagram, YouTube Shorts, and Reddit.
• Capture action items from client and internal calls, add owners and due dates in Asana, and follow up.
• Pull performance data from social platforms and reporting tools to help build client reports.
• Track trends, competitor activity, and audience conversations for assigned clients and summarize insights.

Skills

Instagram

TikTok

Facebook

LinkedIn

YouTube

Tools

Asana

Sprout Social

Hootsuite

Emplifi

HeyOrca

Job description

OverviewWe are looking for an Account Apprentice to support our Social Team in delivering organized, on-time, high-quality social programs for national brands across beauty, automotive, CPG, education, hospitality, home services, and more. This role is responsible for keeping client channels running smoothly and supporting Account Managers on day-to-day execution, reporting, and research.This is a hands-on, learn-by-doing role with cross-functional exposure to our content, community management, social strategy, influencer, and creative teams. Account management is the main track, with a path to Account Coordinator and then Account Manager. Your path can also evolve based on your interests and the needs of the business.Key ResponsibilitiesPublishing & Channel ManagementPublish approved content to client social profiles on schedule, including posts that require manual publishingCheck captions, tags, links, and assets before content goes liveSupport content QA so every post matches the approved brief and brand guidelinesCommunity ManagementReactive: Monitor and respond to comments and messages across client channels daily, following each brand's voice and escalation guidelinesProactive: Engage outbound on behalf of client brands, commenting on creator, community, and trending content to build visibility and relationships, on platforms such as TikTok, Instagram, YouTube Shorts, and RedditDraft proactive engagement in each brand's voice, working toward owning it independently with minimal reviewFlag trends, sensitive conversations, and customer issues to the Account ManagerClient Meetings & Project CoordinationPractice active listening on client and internal calls to make sure every action item is captured accuratelyReviewAI notetaker summaries for accuracy and fill in anything missed Add action items to Asana with owners and due dates, and follow up to keep them movingReporting & AnalyticsPull performance data from social platforms and reporting toolsHelp build monthly and quarterly client reports, and draft early observations on what's workingSocial Listening & ResearchTrack trends, competitor activity, and audience conversations for assigned clientsSummarize findings to inform content ideas and client recommendationsCross-Functional CollaborationWork closely with content, community management, social strategy, influencer, and creative teams to keep client work movingLearn how each team operates, from content briefs and creator partnerships to design and channel strategyQualifications1–2 years of experience in social media, marketing, or communications (internships count)Strong working knowledge of Instagram, TikTok, Facebook, LinkedIn, and YouTube Excellent attention to detail, especially with spelling, grammar, and brand guidelines Clear, professional written communicationStrong organizational skills, with the ability to juggle multiple clients and deadlines Comfort with spreadsheets and basic data (Google Sheets or Excel)KeyTraitsDetail-oriented: You catch the typo, the wrong tag, or the missed deadline before anyone else doesActive listener: You hear what's said on a call and turn it into clear next steps Organized: You keep multiple clients, tasks, and deadlines on trackCurious & coachable: You ask questions, welcome feedback, and learn fast Platform-native: You understand what makes content work on each social platformSuccess inThis Role Looks LikeContent publishes accurately and on time across your assigned accounts Every call's action items are captured, assigned in Asana, and followed through Community conversations get timely, on-brand responses, with issues flagged early Reports and research are delivered accurately and on deadlineSteadily taking on more responsibility and becoming ready to step into an Account Coordinator or other Social Team roleNice to HaveExperience creating social content (photo, video, copywriting, or design) Internship or personal experience managing social accounts for a brand, club, or businessFamiliarity with social management tools (such as Emplifi, HeyOrca, Sprout Social, or Hootsuite)Experience with project management tools like AsanaExposure to AI tools for note-taking, research, or writingInterest in analytics, social listening, or influencer marketingWhat we offer - The PerksA work environment that enthusiastically encourages creativity, risk-taking and growth.Paid HolidaysPaid vacation and sick timeWe are closed Christmas Eve through New Year's DaySolid Health Benefits (medical, dental, and vision insurance)401k and Equity GrantsEducation ReimbursementsOpportunity for growth that is second to none in the industryFlexible working hours