Social Intelligence Lead: Real-Time Listening & Insights

Amazon; New York (NY); On-site; USD 82,700 - 141,100; Full time

Job summary

Amazon is seeking a strategic, data-driven analyst to manage social listening capabilities within the Global Social Media team. You will design, execute, and continuously improve listening programs that inform Amazon’s communications strategy, surface emerging issues in real time, and measure reputational impact across major moments.

This role sits within Amazon's Global Social Media team and reports to the Principal, Global Social Analytics, Intelligence, and Listening.

Qualifications

• 5+ years of professional non‑internship marketing experience.
• Experience building measures and metrics, and developing reporting solutions.
• Experience delivering complex, data‑driven recommendations to senior leaders.
• Bachelor's degree in a related field (Communications, Marketing, Data Science, Computer Science, or equivalent).

Responsibilities

• Design and execute social listening programs that inform Amazon’s communications strategy.
• Develop dashboards and dashboards improvements with in‑house tools.
• Translate social data into guidance for partners and senior leaders.
• Present findings to senior leaders and synthesize insights across sources.
• Mentor colleagues on using listening data and self‑serve insights.
• Collaborate with channel leads on content optimization and publishing recommendations.
• Connect owned, earned, and paid measurement with research and paid media partners.

Skills

Marketing analytics

Reporting

Data-driven recommendations

Bachelor's degree in related field

Education

Bachelor's degree in Communications, Marketing, Data Science, Computer Science, or equivalent

Job description

Amazon is seeking a strategic, data-driven analyst to manage social listening capabilities within the Global Social Media team. You will design, execute, and continuously improve listening programs that inform Amazon’s communications strategy, surface emerging issues in real time, and measure reputational impact across major moments.

This role sits within Amazon's Global Social Media team and reports to the Principal, Global Social Analytics, Intelligence, and Listening.