Bilingual Customer Service Coordinator

24 Hour Home Care - Corporate Division; Concord (NH); Hybrid; USD 29,000 - 33,000; Full time

Job summary

24 Hour Home Care - Corporate Division is seeking a Customer Service Coordinator in Concord, NH for a hybrid role. You will be the primary contact for consumers, caregivers, and Regional Center partners, coordinating services and maintaining accurate documentation across channels while upholding HIPAA and policy standards.

Fluency in Spanish is required and a Bachelor's in Business Administration or related field is preferred.

Qualifications

• Fluency in Spanish is required.
• Bachelor's degree in Business Administration or related field preferred.
• 1+ year of customer service experience in healthcare or related field.
• Experience managing multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong written and verbal communication; ability to build relationships.

Responsibilities

• Manage inbound phone, email, and case inquiries, providing timely resolutions and coordinating follow-up with internal teams.
• Coordinate services for Regional Center consumers by maintaining accurate documentation, updating consumer and provider information, and supporting service delivery.
• Collaborate with cross-functional teams to resolve billing, payroll, enrollment, and service-related issues while ensuring effective communication with consumers and caregivers.
• Support outbound communication initiatives, process improvement projects, and reporting requirements, including Special Incident Reports and Regional Center documentation.
• Maintain compliance with HIPAA, company policies, and Regional Center requirements while assisting with administrative and operational support as needed.

Skills

Spanish fluency

Customer service

Communication

Organization

Attention to detail

Time management

Collaboration

Adaptability

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office

Job description

Who We Are

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Work with Purpose. Make a Real Impact.

At 24 Hour Home Care, we believe everyone deserves to live safely and independently. Our team makes that possible for the communities we serve. From caregivers to corporate professionals, every person on our team plays a direct impact on people lives.

Watch this short video to see the heart behind our work and the impact our teams create every day.

Who You Are

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role

The Customer Service Coordinator serves as the primary point of contact for consumers, caregivers, and Regional Center partners, providing timely support and coordinating services across multiple communication channels. This role manages inbound inquiries, maintains accurate documentation, supports service delivery, and partners with cross-functional teams to ensure a positive customer experience while meeting organizational and regulatory standards.

Primary Responsibilities

• Manage inbound phone, email, and case inquiries, providing timely resolutions and coordinating follow-up with internal teams.
• Coordinate services for Regional Center consumers by maintaining accurate documentation, updating consumer and provider information, and supporting service delivery.
• Collaborate with cross-functional teams to resolve billing, payroll, enrollment, and service-related issues while ensuring effective communication with consumers and caregivers.
• Support outbound communication initiatives, process improvement projects, and reporting requirements, including Special Incident Reports and Regional Center documentation.
• Maintain compliance with HIPAA, company policies, and Regional Center requirements while assisting with administrative and operational support as needed.

This is a hybrid position, coming into the Concord office 3x per week.

Work Schedule

Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table

Qualifications

• Fluency in Spanish required
• Bachelor’s degree in Business Administration or a related field preferred.
• 1+ year of customer service experience, preferably in healthcare, human services, or a related field.
• Experience managing multiple priorities in a fast-paced, customer-focused environment.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Strong written and verbal communication skills with the ability to build relationships across diverse stakeholder groups.

Skills

• Customer service
• Communication
• Problem-solving
• Organization
• Attention to detail
• Time management
• Collaboration
• Adaptability

What We Bring to the Table

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

• By Email: [e-mail]
• By Web: https://dcba.lacounty.gov/contact-us/
• By Phone: [phone]

_For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy_and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$21—$23.89 USD