Onboarding Coordinator

24 Hour Home Care - Caregiver Division; United States; On-site; USD 32,000 - 33,000; Full time

Job summary

24 Hour Home Care - Caregiver Division is seeking an Onboarding Coordinator to support intake, onboarding, and service initiation for consumers and providers across branch locations. You will be a key contact for families, providers, and Regional Center partners, ensuring timely communication and accurate documentation throughout onboarding and eligibility steps.

You will manage referral pipelines, assist with provider matching, and collaborate cross-functionally to enable efficient and

Qualifications

• Bachelors degree preferred.
• 12+ years of customer service experience.
• Experience supporting onboarding, intake coordination, or operational workflows preferred.
• Ability to manage multiple priorities and maintain organized documentation.
• Positive, service-oriented attitude with strong follow-through.

Responsibilities

• Coordinate intake activities by receiving, processing, and tracking consumer referrals while maintaining timely communication with families and Regional Center partners.
• Manage provider and consumer onboarding pipelines, ensuring progress through onboarding and milestones.
• Support provider onboarding activities including documentation collection, provider matching, scheduling, and onboarding readiness.
• Maintain compliance and documentation standards by verifying eligibility requirements and background checks.

Skills

Communication

Organization

Time management

Customer service

Education

Bachelors degree

Job description

Who We Are

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Work with Purpose. Make a Real Impact.

At 24 Hour Home Care, we believe everyone deserves to live safely and independently. Our team makes that possible for the communities we serve. From caregivers to corporate professionals, every person on our team plays a direct impact on people lives.

Watch this short video to see the heart behind our work and the impact our teams create every day.

WHO YOU ARE:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

THE ROLE:

The Onboarding Coordinator supports the intake, onboarding, and service initiation process for consumers and providers across assigned branch locations. This role serves as a key point of contact for families, providers, and Regional Center partners, ensuring timely communication, accurate documentation, and completion of onboarding and eligibility requirements. The Coordinator manages referral and provider pipelines, supports provider matching and onboarding activities, and partners cross-functionally to enable efficient and compliant service delivery.

Primary Responsibilities

• Coordinate intake activities by receiving, processing, and tracking consumer referrals while maintaining timely communication with families and Regional Center partners
• Manage provider and consumer onboarding pipelines, ensuring progress through onboarding, service initiation, and required milestones
• Support provider onboarding activities including documentation collection, provider matching, scheduling, and onboarding readiness
• Maintain compliance and documentation standards by verifying eligibility requirements, certifications, background checks, and accurate recordkeeping
• Collaborate with Operations and Regional Center teams while maintaining tracking systems, reporting, and onboarding status updates

WHAT YOU BRING TO THE TABLE:

Qualifications

• Bachelor’s degree preferred
• 1–2+ years of customer service experience
• Experience supporting onboarding, intake coordination, or operational workflows preferred
• Ability to manage multiple priorities and maintain organized documentation
• Positive, service-oriented attitude with strong follow-through

Skills

• Problem solving and decision making
• Communication and relationship building
• Organization and follow-up management
• Confidentiality and sound judgment
• Time management and attention to detail

WHAT WE BRING TO THE TABLE:

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

• By Email: [e-mail]
• By Web: https://dcba.lacounty.gov/contact-us/
• By Phone: [phone]

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$23—$23.89 USD