Social Enterprise Operations & Dispatch Coordinator

Yard Reboot Project, Inc.; Austin, Northern (TX, KY); Hybrid; USD 46,000 - 54,000; Full time

Benefits offered by this job

Health reimbursement support (QSEHRA)

Paid time off

Predictable hybrid office schedule

Job summary

Yard Reboot Project, Inc. seeks an Operations & Dispatch Coordinator in Austin, TX to build routes, cluster stops, and manage the inbound queue of quotes and scheduling from intake to scheduled build.

You are the calm voice for homeowners and help ensure crews know what comes next, with a mostly office-based role and regular field contact.

Qualifications

• 2+ years in service dispatch, CRM administration, or logistics coordination.
• Fluency with Jobber, QuickBooks Online, and Google Workspace.
• Exceptional customer empathy and strong multi-tasking abilities.

Responsibilities

• Manage daily Jobber dispatch calendars and route density across Greater Austin.
• Review and triage community yard nominations and code compliance referrals.
• Handle client communications, proposal clearances, diagnostic audits, and invoice tracking.
• Coordinate volunteer sign-ups and logistics for Friday rescue events.

Skills

Dispatch coordination

CRM administration

Logistics coordination

Tools

Jobber

QuickBooks Online

Google Workspace

Job description

The central operational heartbeat managing digital customer intake, Jobber scheduling, municipal code compliance referrals, and volunteer coordination. $45,760 - $54,080 annualized.

Yard Reboot Project, Inc. runs two engines out of one operation: paid commercial and residential grounds care Monday through Thursday, and 100% free property rescues for seniors, disabled veterans, and homebound neighbors every Friday. Both engines run on dispatch. That is your seat.

As Operations & Dispatch Coordinator you build the routes, cluster the stops for density so crews spend their hours working instead of driving, field the incoming calls and quote requests, and keep the charitable nomination queue moving from intake to scheduled build. You are the calm voice a worried homeowner reaches, and the reason a crew lead never wonders what happens next.

This role is mostly office-based with regular field contact. It suits someone who is organizationally relentless, comfortable on the phone with people in difficult circumstances, and satisfied by a well-run day.

Why this role matters

Every hour of drive time you cut turns into another hour of relief work. You will see the throughput you create show up as families served on our public transparency dashboard.

Mission impact

Triages community nominations from Austin Code Compliance and senior agencies so aid reaches the neighbors who need it fastest.

Schedule

Full-Time, Monday-Friday, 8:0 AM - 4:30 PM.

A day in this role

• 7:00 AM - Confirm crews are rolling, resolve overnight scheduling changes, and send the day's route briefs.
• 8:30 AM - Work the inbound queue: quote requests, client calls, and scheduling confirmations.
• 10:30 AM - Review new charitable nominations, verify eligibility details, and call applicants with an update.
• 1:00 PM - Build next week's routes by geographic density, balancing crew capacity against job duration.
• 3:00 PM - Close-out review: photo verification, exception handling, and client follow-ups.
• Thursday - Finalize the Friday relief build plan: volunteers, materials, disposal, and homeowner confirmation.

What you will do

• Manage daily Jobber dispatch calendars and route density across Greater Austin.
• Review and triage community yard nominations and code compliance referrals.
• Handle client communications, proposal clearances, diagnostic audits, and invoice tracking.
• Coordinate volunteer sign-ups and logistics for Friday rescue events.

What you need

• 2+ years in service dispatch, CRM administration, or logistics coordination.
• Fluency with Jobber, QuickBooks Online, and Google Workspace.
• Exceptional customer empathy and strong multi-tasking abilities.

Nice to have

• Dispatch, scheduling, service coordination, or field-service operations experience.
• Comfort with route and job management software or a CRM.
• Strong written communication for client email and nomination correspondence.
• Bilingual English/Spanish.
• Experience with social services, case management, or working with older adults.

Tools and equipment we provide

• Our internal admin dashboard with live route mapping and density clustering.
• Company laptop, phone line, and shared inbox tooling.
• Dispatch software for crew assignments and job close-outs.

Physical requirements

• Primarily seated office work with extended screen and phone time.
• Occasional field visits to job sites, including outdoor time in Texas heat.
• Valid Texas driver's license for periodic site visits.

Pay, benefits, and perks

• Health reimbursement support (QSEHRA) and paid time off.
• Predictable hybrid office schedule with no weekend obligations.
• A role that directly connects community members with critical aid.

Where this role leads

• Months 1-3: learn our service catalog, route model, and nomination eligibility standards.
• Months 4-12: own weekly route construction and the full nomination pipeline.
• Year 2+: Operations Manager - capacity planning, crew scheduling strategy, and program budgeting.

Our hiring process

• 20-minute phone screen.
• Practical exercise: cluster a sample day of stops and walk us through your reasoning.
• Reference check and offer.

Yard Reboot Project, Inc. is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are available on request throughout the hiring process.