Social Engagement Lead: Build Trust & Community

143 Studios, LLC; Boston (MA); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) Available

Health Insurance

Hybrid culture

Job summary

143 Studios, LLC in Boston, MA is seeking a Social Media Engagement Specialist to listen, respond, and learn from our audience across social platforms. This role emphasizes relationship-building at scale, brand safety, and thoughtful guidance toward relevant content.

You will manage high-volume engagement across Instagram, TikTok, YouTube, Facebook, LinkedIn, Threads, and more, maintaining social CRM tagging and surfacing audience insights for the Community team.

Qualifications

• Bachelor’s degree required.
• Hands-on experience using Sprinklr or a comparable enterprise social CRM.
• Experience supporting high-volume social engagement across multiple platforms.
• Strong understanding of Instagram, TikTok, YouTube, Facebook, LinkedIn, and Threads.

Responsibilities

• Respond to comments, questions, audience stories, and inbound social messages in a warm, clear, accurate manner aligned with brand voice.
• Support daily engagement across priority brand, content, campaigns and community moments.
• Identify when to respond, hold, or elevate comments for review.
• Support surge engagement during major brand moments.

Skills

Warm writing

Emotional intelligence

Attention to detail

Brand safety

Community management

Multiplatform experience

Escalation handling

Audience insights

Education

Bachelor’s degree

Tools

Sprinklr

Job description

143 Studios, LLC in Boston, MA is seeking a Social Media Engagement Specialist to listen, respond, and learn from our audience across social platforms. This role emphasizes relationship-building at scale, brand safety, and thoughtful guidance toward relevant content.

You will manage high-volume engagement across Instagram, TikTok, YouTube, Facebook, LinkedIn, Threads, and more, maintaining social CRM tagging and surfacing audience insights for the Community team.