Audience Experience & Social Engagement Specialist

143 Studios, LLC; Boston (MA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k) Available

Health, dental, vision insurance

Job summary

143 Studios is seeking a Customer Support + Social Engagement Specialist in Boston to manage inbound audience messages across email, social, and podcast channels with warmth and accuracy. The role splits 50/50 between customer support inbox management and daily social engagement, ensuring a consistent audience experience across all touchpoints.

Sunday through Thursday coverage is expected, especially during high‑volume moments.

Qualifications

• Bachelor’s degree required and relevant experience in customer experience or social engagement.
• Ability to manage high volumes with warmth, clarity and accuracy.
• Experience with social platforms and familiar CRM tools is a plus.

Responsibilities

• Respond to audience inquiries across inbox and social channels with brand-appropriate tone.
• Manage and categorize inbound messages, route to internal teams, and maintain records in the ticketing system.
• Support daily engagement on priority platforms and podcast channels, guiding users to relevant content and resources.
• Identify recurring themes and audience questions to surface insights for the team.

Skills

Customer service

Social engagement

Brand voice

Communication

Ticketing system

Education

Bachelor’s degree

Tools

HubSpot

Sprinklr

Zendesk

Kustomer

Job description

143 Studios is seeking a Customer Support + Social Engagement Specialist in Boston to manage inbound audience messages across email, social, and podcast channels with warmth and accuracy. The role splits 50/50 between customer support inbox management and daily social engagement, ensuring a consistent audience experience across all touchpoints.

Sunday through Thursday coverage is expected, especially during high‑volume moments.