Social Customer Advocate — Homeowners & Resolution

Beazer Homes; Mesa (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

Beazer Homes is looking for a Customer Advocate in Mesa, Arizona, responsible for engaging with homeowners across social media platforms and resolving escalated issues with a focus on excellent service. Ideal candidates should have 1-3 years of experience in customer-centric roles, basic knowledge of the homebuilding industry, and strong communication skills. This full-time role emphasizes empathy and reliability in interactions, aiming to ensure timely resolutions in a supportive team environment.

Qualifications

• 1-3 years experience in customer-centric roles, especially in social media.
• Knowledge of homebuilding industry is preferred.

Responsibilities

• Monitor and respond to social media conversations.
• Engage customers through various online platforms.
• Resolve escalated issues between homeowners and local teams.
• Collaborate with Social Media Manager for consistent communication.
• Assist Contact Center associates with shared duties.

Skills

Organization skills

Creative problem solving

Communication skills

Adaptability

Education

1-3 years in customer-centric industry

Experience with social media

Tools

Social media platforms

Job description

Beazer Homes is looking for a Customer Advocate in Mesa, Arizona, responsible for engaging with homeowners across social media platforms and resolving escalated issues with a focus on excellent service. Ideal candidates should have 1-3 years of experience in customer-centric roles, basic knowledge of the homebuilding industry, and strong communication skills. This full-time role emphasizes empathy and reliability in interactions, aiming to ensure timely resolutions in a supportive team environment.