Social , Content and Communications Manager

Armstrong Utilities, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Family-owned company

Long-standing community presence

Job summary

Armstrong Group is seeking a Social, Content & Communications Manager to own our brand voice across social media, copy, content, and PR, ensuring a single, consistent narrative across channels.

You’ll manage organic social on LinkedIn, X, and Facebook, write copy for web and emails, and develop content and SEO assets to drive acquisition and retention, while supporting PR and community storytelling.

Qualifications

• 4+ years across social media, content, copywriting, or communications.
• Strong portfolio of writing for social, email, web, and long-form content.
• Hands-on organic social experience on LinkedIn, X, and Facebook.
• Storyteller's instinct for brand narrative and on-brand voice.
• Understanding of SEO and how content supports acquisition and retention.
• Composure and judgment for PR deployment and issue response.
• Comfort with emerging tech, including AI, to draft and ideate while preserving voice.
• Bachelor’s degree or equivalent experience in a related field.

Responsibilities

• Be the Brand Voice: own a single, consistent brand narrative across social, copy, content, and PR.
• Own Organic Social: manage day-to-day presence on LinkedIn, X, and Facebook.
• Write Copy Across Funnel: web, email, landing pages, and campaign assets.
• Create Content: develop SEO content to support acquisition and retention goals.
• Deploy PR: support media relations and public reputation initiatives.
• Tell the Community Story: weave local roots and community involvement into public messaging.
• Collaborate Across Pods: partner with Acquisition and Retention to amplify campaigns.
• Keep It On-Brand: maintain voice guidelines and align partners and agencies.

Skills

Social media

Content creation

Copywriting

Brand storytelling

SEO understanding

Public relations

AI for content

Portfolio of writing

Education

Bachelor's degree in Communications, Marketing, Journalism, English, or related field

Job description

As our Social, Content & Communications Manager, you are the voice of Armstrong. You own our organic social presence, our copywriting, our content, and the day-to-day deployment of our public relations, all woven around a single, consistent brand narrative. This is a shared role that powers both Acquisition and Retention: the words on our pages and in our inboxes, the stories we tell in the community, and the way we show up everywhere customers meet us.

What You'll Do

• Be the Brand Voice: Own a single, consistent brand narrative and make sure everything Armstrong says, in social, copy, content, and communications, sounds unmistakably like us: local, trustworthy, and human.
• Own Organic Social: Own our organic presence on LinkedIn, X, and Facebook, manage day-to-day engagement, and explore new platforms where our communities are.
• Write the Words That Sell and Reassure: Own copywriting across the funnel, including web-page copy, email, landing pages, and campaign assets for both Acquisition and Retention.
• Create Content That Earns Attention: Develop content that supports our marketing goals, including the SEO content that helps acquisition show up in search and AI answer engines.
• Deploy PR: Help bring the Director's PR strategy to life, supporting media relations, announcements, and Armstrong's public reputation.
• Tell the Community Story: Weave Armstrong's community involvement and local roots into how we show up publicly.
• Support Both Pods: Partner with the Acquisition and Retention managers to give every campaign the right words, content, and social amplification.
• Keep It On-Brand Everywhere: Maintain Armstrong's voice and messaging guidelines and bring partners and agencies along.

What You'll Need

• 4+ years across social media, content, copywriting, or communications, ideally for a consumer or regional brand
• A strong portfolio of writing, from short-form social and email to web and long-form content
• Hands-on organic social experience on LinkedIn, X, and Facebook, plus curiosity about new platforms
• A storyteller's instinct for brand narrative and a sharp, on-brand voice
• An understanding of SEO and how content supports acquisition and retention
• Composure and judgment to help deploy public relations and respond to issues
• Comfort embracing emerging technology, including AI, to work more efficiently, for example for drafting, ideation, and social listening, while protecting an authentic human voice
• Bachelor's degree in Communications, Marketing, Journalism, English, or a related field, or equivalent experience
• Bonus: telecom or local-market experience, community-based brand building, or media relations

What's in It for You

• Be the voice of a regional brand people genuinely trust
• Own social, content, copy, and communications together, with the range to shape the whole brand story
• Help an 80-year hometown brand show up boldly in new channels
• Join a family-owned company trusted by its communities for nearly 80 years
• Competitive compensation and benefits, in a culture that values great storytelling

Who We Are

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions. Armstrong is an Equal Opportunity Employer. The Armstrong Group, a family owned and operated business, now employs over 2,000 people across the nation. The company continues to value strong relationships with its employees and close ties to the communities it serves.