Social Community & Engagement Representative

Princess Polly; West Hollywood (CA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid work schedule (2 days in office

Employee discount program 40%

Medical, dental & vision plans

Life insurance & disability plans

401(k) with employer match

Leadership development programs

Diversity & inclusion initiatives

Generous vacation/sick/holiday time

Job summary

Princess Polly seeks a Social Community & Engagement Representative to shape our brand voice across social channels, monitor trends, and source standout user-generated content to fuel engagement and growth.

In a hybrid setup (2 days in office), you’ll collaborate with creative and marketing teams, stay ahead of internet culture, and drive real-time conversations that deepen connection with our global audience. Competitive compensation and robust benefits accompany this role.

Qualifications

• Deeply tapped into social media, trends and internet culture.
• Strong written communication and brand tone.
• Creative, proactive and confident sharing ideas.
• Highly organized with attention to detail across tasks.
• Thrives in fast-moving environments and adapts quickly.
• Collaborative team player with positive energy.
• Takes ownership and follows through reliably.

Responsibilities

• Engage with our community across social channels with on-brand, timely interactions.
• Identify high-opportunity comments and conversations to support engagement.
• Surface trending creators and viral content to inform engagement planning.
• Support moderation, scheduling, posting, and reporting across platforms.

Skills

Social media trends

Written communication

Creative thinking

Attention to detail

Adaptability

Collaborative teamwork

Ownership mindset

Job description

Social Community & Engagement Representative

Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years.

As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia’s Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team.

We are growing our team and are seeking talented individuals like YOU to join the Polly team. Think you can help us in our journey of becoming the best online shopping destination like...ever? If you're a motivated team player that's obsessed with all-things fashion and pop culture, we'd love to hear from you.

About the role

At Princess Polly, community is more than managing comments, it's about building connection, relevance and brand love where our customers spend the most time.

We're looking for a social media native who is organised, creative and tapped into internet culture, with a sharp eye for trends and a genuine love of online communities. As a Social Community & Engagement Representative, you'll support the day-to-day execution of our community strategy across owned and external platforms, helping bring the Princess Polly brand voice to life through timely, on-brand interactions aligned with key campaigns, launches and brand moments.

You’ll play a key role in strengthening community sentiment, identifying cultural moments, supporting content opportunities, and helping us stay connected to our audience in real time.

What you’ll do

• Engage with our community across social channels through timely, on-brand interactions that support positive sentiment, while sourcing standout user-generated content with strong repost potential
• Identify high-opportunity comments, conversations, content and cultural moments to support tailored engagement
• Surface trending creators, viral content and online culture to inform engagement planning, while contributing fresh copy ideas inspired by trends, creator language and evolving internet culture
• Support moderation, scheduling and post drafting across owned community platforms, assist with reporting, analytics updates and campaign administration, and surface customer feedback, recurring questions and emerging themes to drive actionable insights

Qualifications

• Is deeply tapped into social media, trends and internet culture
• Has strong written communication skills and a natural feel for our brand tone
• Is creative, proactive and confident sharing ideas
• Has strong attention to detail and can stay organised across multiple tasks
• Thrives in a fast-moving environment and adapts quickly
• Is a collaborative team player who brings positive energy
• Takes ownership and follows through reliably

Compensation Range

• 55,000-65,000

We offer a package that can only be described as best in class within the retail space today!

• Flexible working arrangements (Hybrid schedule of 2 days per week in office)
• Amazing Employee Discount Program (40%)
• Company Sponsored Medical (HMO & PPO Options), Dental, & Vision Plans
• Company Paid Life, Short Term Disability, Long Term Disability, & Employee Assistance Plans
• 401(k) Program (100% Match Up to 5% of Pay)
• Individual & Team Based Leadership Development Programs
• Positive Company Culture that Celebrates both Personal & Company Milestones
• 15 Vacation Days + 10 Sick Days + 10 Holidays
• Strong commitment to Diversity, Inclusion & Belonging strategy including leader training emphasizing inclusion to make team members feel seen, heard, represented, and supported as well as employee opportunity to join the Diversity and Inclusion Committee.

Aside from the amazing array of tangible benefits and perks, Princess Polly offers you the chance to make an impact on a fast growing, global business. You have the opportunity to pursue your passion and plan your own future as part of our team!

Princess Polly is an Equal Opportunity Employer (EOE) We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.

What are you waiting for? Come experience something different and amazing in the online fashion space!

#PrincessPolly #PursueYourPassion #PrincessPollyCareers

The pay range for this role is:

55,000 - 65,000 USD per year (Princess Polly USA Inc.)