General Manager (SoHo)

Princess Polly; New York (NY); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

Wardrobe perks

Team that celebrates individuality

Job summary

Princess Polly Retail Stores is seeking a General Manager to lead a passionate, skilled team and deliver outstanding in-store experiences across a high-volume environment.

You will drive performance against key KPIs, oversee stock flow and merchandising, recruit and develop talent, and partner with HQ to bring campaigns to life while upholding brand standards and customer obsession.

Qualifications

• 3+ years leading a team of 5+ members.
• Experience managing high-volume/focal stores.
• Customer-obsessed with ability to create in-store moments.

Responsibilities

• Lead from the front, creating a customer experience that is unforgettable and on-brand for Princess Polly.
• Drive the performance of a high-volume store, delivering on KPIs like conversion, ATV and UPT.
• Build, coach and inspire a team who live and breathe Polly every day.
• Oversee stock flow, replenishment and sell-through to maximise availability.
• Deliver visual merchandising standards that are iconic and brand-aligned.
• Manage recruiting, payroll control and scheduling to balance CX with performance.
• Ensure compliance, cash handling and loss prevention with precision.
• Partner with Retail Leadership and HQ to bring campaigns to life in-store.
• Celebrate wins and cultivate an energetic, inclusive store culture.

Skills

Retail leadership

Team management

Customer obsession

VM & visual merchandising

Budgeting / cost control

Coaching & development

High-volume store operations

Job description

Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years.

As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia’s Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team.

We are growing our team and are seeking talented individuals like YOU to join the Polly team. Think you can help us in our journey of becoming the best online shopping destination like...ever? If you're a motivated team player that's obsessed with all-things fashion and pop culture, we'd love to hear from you.

About the role

As one of the leading online fashion brands, Princess Polly Retail Stores is nothing short of exhilarating! We create world-class in store customer experiences, build brand loyalty, host influencer events, and drive sales through client relationships. We are looking for a General Manager to lead a passionate, skilled and innovative team that is obsessed with making an outstanding impression on every person who walks through the door.

Our General Manager is an inspiring and nimble leader who is passionate about creating memorable customer and team experiences. They lead by example and not by explanation. They recognize that the culture and identity of the team will mimic their leadership and they take that very seriously. They are authentic, autonomous, accountable, creative, collaborative and critical thinkers. They are passionate about getting it right and not about being right. They are also obsessed with creating healthy, sustainable and transparent work environments for their team.

What you'll do

• Lead from the front, creating a customer experience that is unforgettable and uniquely Princess Polly
• Drive the performance of a high volume, high energy store, delivering on key KPIs including conversion, ATV and UPT
• Build, coach and inspire a team who live and breathe Polly, lifting capability and confidence every day
• Oversee stock flow, replenishment and sell-through to maximise availability and keep the store shoppable at all times
• Deliver visual merchandising and presentation standards that are iconic, on brand and always inspiring
• Manage recruiting, payroll control and scheduling to balance customer experience with business performance
• Ensure compliance, reporting, cash handling and loss prevention are executed with precision and accountability
• Partner with Retail Leadership and HQ teams to bring campaigns and activations to life in store
• Celebrate the wins, fuel the vibe and make every shift one the team wants to be part of

Qualifications

• 3+ years leading a team of 5 or more team members
• An experienced retail leader with proven success managing a high volume or focal store
• Customer obsessed with a natural instinct for creating unforgettable in-store moments that connect with our community
• Strong business acumen with a track record of delivering results and managing costs while keeping the customer experience front and centre
• You have strong visual merchandising capability with a solid understanding of VM principles and how to bring campaigns and product stories to life in store
• A coach and motivator who develops talent, builds capability and inspires high performance across your team
• Capability to lift and carry boxes or bins weighing up to 20 lbs
• Hands on, resilient and full of energy, you thrive in fast paced environments and lead from the front

What's In It For You

• A chance to shape the in-store experience and influence the blueprint for stores nationwide
• Competitive salary, killer wardrobe perks, and a team that celebrates individuality
• Ongoing career development and progression as our retail fleet grows
• Build your own team that lives and breathes fashion, culture and community
• Be part of a culture that is energetic, inclusive and customer obsessed

Compensation Range

• $95,000-$105,000

We offer a package that can only be described as best in class within the retail space today!

Aside from the amazing array of tangible benefits and perks, Princess Polly offers you the chance to make an impact on a fast growing, global business. You have the opportunity to pursue your passion and plan your own future as part of our team!

Princess Polly is an Equal Opportunity Employer (EOE) We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life.

#PrincessPolly #PursueYourPassion #PrincessPollyCareers