Social Care Coordinator (Bilingual)

Atlantic Group; United States; Remoto; USD 47.000 - 57.000; Tempo pieno

Descrizione del lavoro

TAG MedStaffing is seeking a bilingual Social Care Coordinator to support member engagement, care coordination, and access to healthcare services. This remote role requires residence within commuting distance of New York City and fluency in English and Spanish.

You will handle member intake, coordinate referrals, track service delivery, and ensure HIPAA-compliant documentation while working Monday to Friday with occasional Saturdays.

Competenze

• 3+ years of customer service or care coordination experience.
• Knowledge of Medicaid programs, healthcare services, and community resources.
• Proficiency with CRM, care management, or contact center software.
• Fluency in English and Spanish (speaking, reading, and writing).
• Strong communication, organizational, problem-solving and active listening skills.
• Ability to manage multiple priorities in a remote environment.

Mansioni

• Complete member intake and support enrollment in healthcare and social service programs.
• Schedule assessments, coordinate follow-up activities, and assist members with accessing services.
• Coordinate referrals with healthcare teams, community organizations and external providers.
• Manage inbound and outbound communications, respond to inquiries, and provide ongoing program assistance.
• Monitor referral progress, confirm service delivery, and document interactions and outcomes.
• Maintain confidential member records and ensure compliance with Medicaid, HIPAA and related documentation requirements.

Conoscenze

Customer service

Care coordination

Medicaid knowledge

CRM software

Bilingual English/Spanish

Communication

Descrizione del lavoro

Job Overview – Social Care Coordinator (Bilingual)

Compensation: $52,000/year

Location: Remote

Schedule: Monday to Friday (Remote), Occasional Saturdays with a Weekday Off

TAG MedStaffing is hiring a Social Care Coordinator for our client, supporting member engagement, care coordination, and access to healthcare and community-based services. This remote role will assist members with service navigation, non-clinical assessments, referrals, and ongoing program participation while maintaining accurate documentation. Candidates must reside within commuting distance of New York City and be fluent in both English and Spanish.

Responsibilities as the Social Care Coordinator:

• Member Intake: Complete member intake, maintain accurate records, and support enrollment in healthcare and social service programs.
• Care Coordination: Schedule assessments, coordinate follow-up activities, and assist members with accessing available services.
• Referral Management: Coordinate referrals with healthcare teams, community organizations, and external service providers.
• Member Support: Manage inbound and outbound communications, respond to member inquiries, and provide ongoing program assistance.
• Service Tracking: Monitor referral progress, confirm service delivery, and maintain accurate documentation of member interactions and outcomes.
• Regulatory Compliance: Maintain confidential member records and ensure compliance with Medicaid, HIPAA, and applicable healthcare documentation requirements.

Qualifications for the Social Care Coordinator:

• Experience: 3+ years of customer service, member engagement, patient support, or related experience is required, with healthcare or care coordination experience preferred.
• Industry Knowledge: Knowledge of Medicaid programs, healthcare services, and community-based resources is required.
• Technical Skills: Proficiency in CRM, care management, or contact center software is required.
• Language Skills: Fluency in English and Spanish, including speaking, reading, and writing, is required.
• Skills & Attributes: Strong communication, organizational, problem-solving, and active listening skills with excellent attention to detail and the ability to manage multiple priorities in a remote environment are required.

Application Notice:

Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, TAG MedStaffing will keep your resume on file for future opportunities and may contact you for further discussion.