SOC Supervisor — Hybrid 24/7 Incident Leader

SoundTransit; Seattle (WA); Hybrid; USD 74,000 - 160,000; Full time

Benefits offered by this job

Health benefits

401a match + 457b retirement plans

Paid time off 25 days

Parental leave

Tuition reimbursement

ORCA card

Diversity & inclusion initiatives

Job summary

Sound Transit is seeking a Security Operations Center (SOC) Supervisor to lead a 24/7 operations team responsible for security, emergency response, and dispatch within a hybrid work environment.

The role requires a Bachelor's degree and four years in SOC/public safety, with strong knowledge of dispatch protocols, ICS/NIMS, and CCTV/RMS tools. You will coordinate across departments and external agencies to ensure safe, reliable transit services.

Qualifications

• Bachelor's degree in Business, Political Science, Communications, Criminal Justice, English, or related field with 4+ years in an SOC/ public safety environment.
• Leadership, budgetary, planning and workforce management experience.
• Strong knowledge of emergency communications standards, dispatch protocols, ICS/NIMS.
• Proficiency with CCTV, access control, CAD/RMS, radio dispatch, incident management tools.
• Excellent verbal and written communication; able to train and lead staff.

Responsibilities

• Provide operational leadership in a 24/7 SOC during assigned shifts.
• Supervise SOC staff, including staffing, shift coverage, workload and briefings.
• Make critical operational decisions in high-pressure situations with limited information.
• Oversee emergency and non-emergency calls, radio traffic, and dispatch during incidents.
• Coordinate incident response with internal teams and external partner agencies.
• Direct monitoring of CCTV and other security systems; validate incident reporting.

Skills

Leadership

Dispatch protocols

CCTV systems

Incident management

Public speaking

Written communication

Data analysis

Interpersonal skills

Education

Bachelor's degree in Business/Politics/Communications/Criminal Justice/English

Tools

CAD/RMS

Microsoft Teams

Radio dispatch systems

Job description

Sound Transit is seeking a Security Operations Center (SOC) Supervisor to lead a 24/7 operations team responsible for security, emergency response, and dispatch within a hybrid work environment.

The role requires a Bachelor's degree and four years in SOC/public safety, with strong knowledge of dispatch protocols, ICS/NIMS, and CCTV/RMS tools. You will coordinate across departments and external agencies to ensure safe, reliable transit services.