24/7 SOC Dispatch Manager — Lead Security Operations

Allied Universal; San Francisco (CA); Presencial; USD 120.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Paid holidays

Vacation accrual

Descripción de la vacante

Allied Universal is hiring a Security Operations Center (SOC) Dispatch Manager in San Francisco to lead a 24/7 dispatch team. You will oversee incident intake, triage, dispatch, and escalation, while developing procedures and training staff to ensure rapid, accurate responses to security events.

The role emphasizes leadership, hands-on management of shifts, and collaboration with field teams, clients, and emergency responders.

Formación

• 3+ years of experience in security operations or a command-center environment.
• 3+ years of supervisory or leadership experience.
• Experience receiving, prioritizing, dispatching, documenting, and escalating security or emergency incidents.
• Experience coaching, training, and evaluating employees and driving accountability.
• Experience developing or improving SOPs, dispatch protocols, and escalation procedures.
• Strong knowledge of physical security operations and technologies (CCTV, access control, alarm monitoring, radio comms).
• Able to maintain calm and decisive action during critical incidents.
• Strong written and verbal communication skills.
• Ability to support a 24/7 operation and after-hours escalation as needed.
• Must meet applicable state and local licensing requirements.

Responsabilidades

• Lead daily 24/7 SOC dispatch operations including staffing and shift readiness.
• Coach and develop dispatch personnel and establish performance standards.
• Oversee intake, triage, dispatch, documentation, escalation, and tracking of incidents.
• Develop and improve SOPs, dispatch protocols, and emergency communications.
• Coordinate with field security, clients, law enforcement, and emergency responders.
• Oversee CCTV, access control, alarm monitoring, and incident-management systems.
• Monitor response times, incident documentation, and KPI quality; conduct reviews.
• Support emergency drills and continuous improvement initiatives.

Conocimientos

Leadership

Dispatch management

Communication

24/7 operations

Incident response

Educación

Associate or bachelor’s degree in related field

Herramientas

Genetec

SureView

Ontic

Everbridge

ServiceNow

Descripción del empleo

Allied Universal is hiring a Security Operations Center (SOC) Dispatch Manager in San Francisco to lead a 24/7 dispatch team. You will oversee incident intake, triage, dispatch, and escalation, while developing procedures and training staff to ensure rapid, accurate responses to security events.

The role emphasizes leadership, hands-on management of shifts, and collaboration with field teams, clients, and emergency responders.