Lead SOC Supervisor - 24/7 Security Operations

Sound Transit; Seattle (WA); Híbrido; USD 74.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Benefits

Long-Term Disability and LifeInsurance

Employee Assistance Program

401a retirement plan with 10% employee

457b retirement plan

Paid Time Off 25 days + holidays

Parental Leave 12 weeks

ORCA Card

Tuition Reimbursement $5,000 annually

Inclusive Reproductive Health Support

Competitive compensation practices

Descripción de la vacante

Sound Transit’s Security Operations Center (SOC) Supervisor leads a 24/7 operations team to ensure safety and reliability across the transit system. You will direct dispatch, incident response, and real-time decision making, coordinating CCTV, access control, and radio networks.

The role requires supervising SOC staff, overseeing shift coverage, and ensuring effective performance. A relevant bachelor's degree and leadership experience are essential for this position in Seattle.

Formación

• Bachelor’s degree in a related field and four years of experience in a Security Operations Center, 911/public safety communications center, transit operations center, or similar emergency communications environment; Two years of leadership, budgetary, planning and workforce management experience.
• Strong knowledge of emergency communications standards, dispatch protocols, and ICS/NIMS principles.
• Ability to supervise, coach, mentor, and develop staff in a high‑pressure, fast‑paced environment.

Responsabilidades

• Provide operational leadership during shifts in a 24/7 mission‑critical emergency communications environment.
• Supervise and coordinate the day‑to‑day activities of SOC staff, including staffing levels, shift coverage, workload assignments, and shift briefings.
• Exercise sound judgment to make critical operational decisions in dynamic, high‑pressure situations with limited information and resources.
• Oversee the handling of emergency and non‑emergency calls, radio traffic, and digital communications, and directly perform dispatch and call-taking functions during emergencies.
• Coordinate incident and emergency response activities with SOC staff, field resources, and external public safety agencies.
• Gather, analyze, prioritize, and disseminate operational information and intelligence to support situational awareness.
• Provide real-time coaching and decision support to staff and assume direct call-taking or dispatch responsibilities when necessary.
• Review and approve incident reports, shift logs, and operational summaries; prepare briefings for leadership.

Conocimientos

Emergency communications

Dispatch protocols

NIMS/ICS knowledge

Staff supervision

Security technologies

Analytical skills

Verbal communication

Written communication

Interpersonal skills

Public safety coordination

Educación

Bachelor's degree

Herramientas

CCTV

Access control

CAD/RMS

Radio dispatch

Incident management tools

Microsoft Teams

Texting platforms

Notification tools

Descripción del empleo

Sound Transit’s Security Operations Center (SOC) Supervisor leads a 24/7 operations team to ensure safety and reliability across the transit system. You will direct dispatch, incident response, and real-time decision making, coordinating CCTV, access control, and radio networks.

The role requires supervising SOC staff, overseeing shift coverage, and ensuring effective performance. A relevant bachelor's degree and leadership experience are essential for this position in Seattle.