SOC Security Operations Specialist

marksman; Fort Worth (TX); Sur place; USD 34 000 - 36 000; Plein temps

Résumé du poste

Marksman Security is seeking an experienced SOC/SCC Operator to join our 24/7 monitoring center in Fort Worth, TX. The role requires responding to alarms, coordinating with authorities, and delivering professional support to clients and visitors. Flexibility with shifts including weekends and holidays is essential.

This full-time or part-time position offers $25.00–$26.00 per hour, a fast-paced environment, and opportunities to advance within a nationally recognized security services provider.

Qualifications

• High school diploma; some college preferred.
• Experience in customer service and alarm monitoring/dispatch.
• Ability to type at least 35+ WPM.
• Spelling and grammatical skills required; excellent oral communication.
• Strong computer skills with MS Office and alarm applications.

Responsabilités

• Monitor and respond to a variety of emergency alarm signals with timely, accurate actions.
• Interact with personnel to assist arming/disarming security systems; handle confidential information.
• Communicate effectively with internal and external customers; follow policies and procedures.
• Complete equipment checks and daily logs.
• Answer multiple telephone lines and assist callers professionally.
• Provide technical support as needed and follow service/inspection procedures.
• Assess customer inquiries and determine correct action; ensure expectations are met.
• Maintain building security and SOC operations per company policies.
• Engage with customers and coworkers to deliver quality service.

Connaissances

Customer service

Alarm monitoring/dispatch

Typing 35+ WPM

Oral communication

MS Office

Attention to detail

Formation

High school diploma

Some college preferred

Outils

MS Office Suites

Alarm applications

Description du poste

Marksman Security is seeking an experienced SOC/SCC Operator to join our 24/7 monitoring center in Fort Worth, TX. The role requires responding to alarms, coordinating with authorities, and delivering professional support to clients and visitors. Flexibility with shifts including weekends and holidays is essential.

This full-time or part-time position offers $25.00–$26.00 per hour, a fast-paced environment, and opportunities to advance within a nationally recognized security services provider.