SOC Operations Specialist - 24/7 Alarm Response

Marksman Security Corporation; Dallas (TX); Vor Ort; USD 27.000 - 39.000; Vollzeit

Zusammenfassung

Marksman Security is seeking an experienced SOC/SCC Operator in Dallas, TX to monitor and respond to alarm signals, coordinate with authorities, and support 24/7 monitoring operations.

This role can be full-time or part-time and requires quick decision-making, strong communication, and the ability to manage multiple tasks in a high-pressure environment; experience with alarm systems and MS Office is preferred.

Qualifikationen

• High school graduate; some college preferred.
• Previous customer service, alarm monitoring/dispatch center operator experience.
• Ability to type at least 35 WPM.
• Spelling and grammatical skills are required.
• Excellent oral communications a must.
• Strong computer skills utilizing MS Office Suites, Word, and various alarm applications
• Flexibility in hours scheduled to work including rotating shifts, weekends and holidays.
• Ability to work overtime and report to the Monitoring Center for emergency situations.

Aufgaben

• Monitor and respond to a variety of emergency alarm signals; ensure timely and accurate responses.
• Interact with personnel to provide support on arming/disarming security systems.
• Communicate effectively with internal and external customers.
• Follow all departmental and company policies and procedures.
• Complete required equipment checks and daily logs.
• Answer multiple telephone lines and assist callers professionally.
• Provide technical support as needed and follow service request procedures.
• Analyze customer inquiries and determine correct course of action; follow-up to meet expectations.
• Maintain building security and 24/7 Monitoring Center operations per procedures.

Kenntnisse

Alarm monitoring

Dispatching

Customer service

Typing 35 WPM

MS Office

Communication

Multi-tasking

Ausbildung

High school diploma

Some college

Tools

MS Office

Alarm software

Security systems

Jobbeschreibung

Marksman Security is seeking an experienced SOC/SCC Operator in Dallas, TX to monitor and respond to alarm signals, coordinate with authorities, and support 24/7 monitoring operations.

This role can be full-time or part-time and requires quick decision-making, strong communication, and the ability to manage multiple tasks in a high-pressure environment; experience with alarm systems and MS Office is preferred.