24/7 Security Operations Center Operator

Marksman Security LLC; Dallas (TX); On-site; USD 27,000 - 39,000; Full time

Job summary

Marksman Security LLC is seeking an Experienced SOC/SCC Operator to join our 24/7 Security Operations Center in Dallas, TX. The role involves monitoring alarms, coordinating with authorities, and supporting customers and visitors across company facilities.

The position requires a high school diploma, 35 WPM typing, strong communication, and proficiency with MS Office and alarm applications. Both full-time and part-time shifts are available, with overtime when needed.

Qualifications

• High school graduate; some college preferred.
• Previous customer service, alarm monitoring/dispatch center operator experience.
• Ability to type at least 35 WPM.
• Spelling and grammatical skills are required.
• Excellent oral communications a must.
• Strong computer skills utilizing MS Office Suites, Word, and various alarm applications.
• Resilient personality and ability to work under pressure in a fast-paced environment.
• Flexibility in hours including rotating shifts, weekends and holidays.
• Ability to work overtime and report to Monitoring Center for emergencies.
• Ability to multi-task and work with limited supervision.
• Strict attention to detail and follow-through.

Responsibilities

• Monitor and respond to emergency alarm signals quickly and accurately.
• Assist with arming and disarming security systems and handle confidential information.
• Communicate effectively with internal and external customers and follow policies.
• Perform equipment checks and daily logs.
• Answer multiple telephone lines and manage calls professionally.
• Provide technical support and respond to service/inspection requests.
• Analyze customer inquiries and determine correct courses of action; follow up.
• Maintain building security and SOC operations per company procedures.
• Interact with customers and coworkers to achieve excellent results.

Skills

Typing 35 WPM

Excellent oral communication

MS Office skills

Multi-tasking

Customer service

Education

High school diploma

Some college preferred

Active Security Level 2 License

Tools

MS Office

Alarm applications

Security systems

Job description

Marksman Security LLC is seeking an Experienced SOC/SCC Operator to join our 24/7 Security Operations Center in Dallas, TX. The role involves monitoring alarms, coordinating with authorities, and supporting customers and visitors across company facilities.

The position requires a high school diploma, 35 WPM typing, strong communication, and proficiency with MS Office and alarm applications. Both full-time and part-time shifts are available, with overtime when needed.