SOC Operator - Weekends

Prosegur; Sterling (VA); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Weekly Pay

Job summary

Prosegur is hiring a Part-Time SOC Operator to monitor access control, video surveillance, and alarms, and to respond to incidents across sites in real time.

You will triage alerts, document actions, and coordinate with security teams in a fast-paced, 24/7 environment. Strong customer service and call center experience are valued, with opportunities for professional growth within a leading security provider.

Qualifications

• High School Diploma or GED equivalent
• Must have reliable transportation
• 2 years of experience in the security industry
• Minimum 1 year experience in a call center or similar
• Minimum 1 year of customer service experience required
• Experience in a security operations center, dispatch, or similar security-related role preferred
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent communication and problem-solving abilities
• Proficiency in Microsoft Office Suite and ability to learn software such as Genetec/Lenel
• Ability to work independently and as part of a team in a 24/7 operational setting
• Ability to think clearly during crisis or high stress periods
• Flexibility for potential schedule adjustments

Responsibilities

• Monitor access control, video surveillance, and alarm systems to provide security service
• Respond to emergencies and dispatch appropriate services
• Investigate incidents and alarms and escalate as needed
• Monitor security alerts and events in security software
• Analyze and triage security alerts by severity and impact
• Take action to mitigate incidents via remote monitoring
• Document incident response timelines and actions
• Operate access control via CCTV and Badging
• Monitor site activities via CCTV systems
• Be vigilant for safety and security threats
• Implement emergency or security action plans as required
• Deter criminal activity and safety violations

Skills

Security experience

Call center experience

Customer service

Genetec/Lenel

Microsoft Office

Education

High School Diploma

Tools

Genetec/Lenel

Microsoft Office Suite

Job description

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful 'Hybrid Security' solutions for Prospects.

Job Skills / Requirements

Work for a company where your individual contributions are recognized and rewarded. We’re hiring a reliable, experienced Part-Time SOC Operators! The persons in this position will maintain a safe and secure environment for customers and co-workers by monitoring premises and performing search procedures. Prosegur offers a whole suite of benefit options. We offer competitive wages and exciting company resources.

Responsibilities :

• Monitor a variety of technologies including access control, video surveillance, and alarm systems to provide security service and threat elimination.
• Respond to all emergencies, and dispatch security officers, police, fire, EMS personnel, and other services as required for incidents such as B&E, power disruption, medical, etc.
• Investigating incidents and alarms, escalating situations to appropriate parties and assembling incident reports.
• Monitor security alerts and events generated by various security and access control software
• Analyze and triage security alerts to identify potential security incidents, prioritizing them based on severity, relevance, and potential impact.
• Take immediate action to mitigate security incidents through remote monitoring efforts and constant surveillance.
• Document incident response activities, including timelines, actions taken, and lessons learned, to support post-incident analysis and reporting.
• Operate the access control system through CCTV, and Badging.
• Monitor site activities via CCTV or other surveillance systems.
• Be vigilant for safety and security threats.
• Implement established emergency or security action plans, as required
• Deter criminal activity, misconduct, and safety violations.

Qualifications :

• High School Diploma or GED equivalent
• Must have reliable transportation
• Must have 2 years of experience in the security industry
• Minimum 1 year experience in a call center or similar
• Minimum 1 year of customer service experience required
• Experience in a security operations center, dispatch, or similar security-related role preferred.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent communication and problem-solving abilities
• Proficiency in Microsoft Office Suite and ability to learn software such as Genetec/Lenel
• Ability to work independently and as part of a team in a 24/7 operational setting
• Ability to think clearly during crisis or high stress periods
• Flexibility for potential schedule adjustments

Physical Requirements: This position requires significant physical activity throughout the shift. Officers must be able to:

• Walk and stand for extended periods (including completing multiple rounds and patrols of up to 1-2 miles per shift)
• Frequently climb stairs, ramps, or ladders as required by site patrol routes
• Work indoors and outdoors in varying weather conditions
• Maintain alertness and situational awareness during all patrols
• Occasionally lift and/or move up to 25 pounds

These physical requirements are essential to performing the job successfully. Applicants should ensure they are capable of meeting these requirements prior to applying. Reasonable accommodations may be considered in accordance with applicable law.

Prosegur is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, or religion. Sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristics protected by applicable law.

License #116402

#MID123

Education Requirements (All)

High School Diploma

Certification Requirements (All)

• Unarmed Security License
• CPR Certification
• Driver's License

Additional Information / Benefits

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Weekly Pay