SOC Operator: Incident Response & Security Oversight

Prosegur Security USA, Inc; Alpharetta (GA); On-site; USD 22,000 - 28,000; Full time

Job summary

Prosegur Security USA, Inc is seeking Full-Time SOC Operators in the Alpharetta area who can deliver strong customer service and maintain high security standards. You will monitor alarms, track patrols, and respond to client requests while supporting incident response efforts.

The role requires valid security licensure, a high school diploma or GED, and 1 year of experience in security, dispatch/SOC, and customer service, along with reliable transportation and solid communication skills.

Qualifications

• Must have a valid Security Guard License.
• High school diploma or GED equivalent.
• Must have 1 year of experience as a security officer.
• Minimum 1 year of customer service experience.
• Minimum 1 year of dispatch/SOC experience.
• Must have reliable transportation.
• Must have good communications skills.
• Ability to think clearly during crisis or high stress periods.
• Must be reliable, have a positive attitude, and uphold ethical behavior.

Responsibilities

• Track employee time and attendance.
• Monitor alarms and electronic security systems.
• Track the progress of security patrols.
• Receive calls from interior guardposts.
• Respond to client requests.
• Facilitate incident response efforts.
• Initiate notification and escalation procedures
• Document significant incidents.
• Perform primary analysis of operational procedures.
• Provide assistance to customers, employees, and visitors in a courteous and professional manner.

Skills

Communication skills

Customer service

Crisis management

Reliability

Education

High school diploma or GED

Job description

Prosegur Security USA, Inc is seeking Full-Time SOC Operators in the Alpharetta area who can deliver strong customer service and maintain high security standards. You will monitor alarms, track patrols, and respond to client requests while supporting incident response efforts.

The role requires valid security licensure, a high school diploma or GED, and 1 year of experience in security, dispatch/SOC, and customer service, along with reliable transportation and solid communication skills.