Security Operations Center Operator - Transit Bridge

AUS; New York (NY); On-site; USD 34,000 - 49,000; Full time

Job summary

Allied Universal is seeking a Security Operations Center (SOC) Operator to monitor security, communications, and fire/life safety systems around the clock. The operator serves as the liaison between security departments and documents events and work orders in the control room.

This role supports shift supervisors and site leadership with timely updates and incident handling. The SOC Operator will respond to alarms, manage two-way communications, and issue emergency notifications as required,

Qualifications

• High school diploma or equivalent required.
• SOC Operator experience required.
• Licensing requirements may be required by state/local laws.
• Military, academic credentials or related security experience accepted: (see listed qualifications).

Responsibilities

• Monitor security, communications, and fire/life safety systems in the designated region.
• Proactively monitor CCTV and respond to alarms.
• Answer and respond to events via phones and intercoms; provide guidance during emergencies.
• Serve as liaison between departments and security.
• Document events via shift reports, logs, or incident reports.
• Maintain control of equipment and keys in the Control Room.
• Complete task work orders for maintenance needs.
• Inform supervisors of missing or damaged equipment promptly.
• Coordinate two-way communications.
• Make emergency notifications as necessary.
• Suggest productivity and cost-reduction measures to management.
• Suggest security surveys and post orders.

Skills

Teamwork

Multi-tasking

Attention to detail

Education

High school diploma

Bachelor’s degree (protective services or related)

Associate’s degree or 60 credits in criminal justice

8+ years of military service

Tools

Microsoft Office

Google Applications

Job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring Security Center Operators to oversee a Transit Bridge

• Positions Are: Full Time
• Work Shifts Available: Morning, Afternoon Evenings and Overnight
• Workdays Available: Candidates should be flexible Monday - Sunday
• Pay Rate: $30.19 hour

Allied Universal® is hiring a Security Operations Center (SOC) Operator. The Security Operations Center (SOC) Operator is staffed twenty-four (24) hours per day, seven (7) days per week. The position monitors all security, communications and fire/life safety systems and is the liaison between all security departments. The Security Operations Center (SOC) Operator is directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities and maintains control of all equipment and keys in the Control Room. This position is responsible for competing task work orders for all maintenance needs reported.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems
• Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms
• Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies
• Serve as the liaison between all departments and the security department
• Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director
• Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
• Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staff
• Complete “task work orders' for all reported maintenance needs
• Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
• Control and monitor the two-way communication systems
• Make emergency notifications as necessary pursuant to site Post Orders
• Make productivity and cost reduction recommendations to management
• Make recommendations for physical security surveys and post orders

BASIC QUALIFICATIONS:

• Must possess a high school diploma or equivalent
• Must have SOC Operator Experience
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Must possess one or more of the following:
• Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
• Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field
• Bachelor’s degree in protective services, business, or related field
• A minimum of 8 or more years of active service in any military branch
• Associate’s degree (or 60 credits) or higher in criminal justice with current or prior active military service
• 2 years of work experience in public sector dispatch or emergency operations center
• 2 years of verifiable data center security experience

Knowledge and Skills Required:

• Advanced computer skills and proficiency; proficiency with Microsoft Office and/or Google Applications
  
• Ability to work in a team environment; teamwork
  
• Ability to multi-task, discern patterns in detail

Licensed by the New York State Department of State

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices