SOC Lead - Second Shift Security Operations

Walden Security; Knoxville (TN); On-site; USD 22,000 - 31,000; Full time

Job summary

Walden Security seeks a Security Operations Center Lead to manage the second shift at Knoxville, 3pm-11pm, Monday through Friday. You will supervise officers, monitor CCTV and alarms, and coordinate dispatches, ensuring operational efficiency and safety across client sites.

The role requires strong problem-solving, communication, and leadership skills, with adherence to post orders and security protocols in a fast-paced environment.

Qualifications

• Requires ability to lead second shift operations and supervise security officers.
• Must be able to monitor cameras and alarms and dispatch calls.
• Excellent communication and problem-solving skills required.
• Ability to work 3pm-11pm, Monday to Friday, in a 24/7 operations environment.
• Strong adherence to post orders and security procedures.

Responsibilities

• Lead and supervise the second shift of security officers, including Rover Patrol.
• Monitor cameras and alarms; dispatch routines via telephone and radio.
• Provide general assistance to employees, vendors, and guests; address operational issues.
• Ensure compliance with KUB post orders and expectations; communicate incidents to leadership.

Skills

Problem Solving

Technical Skills

Customer Service

Interpersonal Skills

Oral Communication

Written Communication

Diversity

Ethics

Organizational Support

Judgement

Professionalism

Quality

Safety and Security

Adaptability

Attendance/Punctuality

Dependability

Education

High School diploma or GED

Criminal background check and drug test

1+ year of customer service experience

SOC/GSOC or security/dispatch experience

Experience in crisis management, physical security, or loss prevention

Alarm monitoring experience

Mass notification tools knowledge

Tools

Mass notification tools

Job description

Walden Security seeks a Security Operations Center Lead to manage the second shift at Knoxville, 3pm-11pm, Monday through Friday. You will supervise officers, monitor CCTV and alarms, and coordinate dispatches, ensuring operational efficiency and safety across client sites.

The role requires strong problem-solving, communication, and leadership skills, with adherence to post orders and security protocols in a fast-paced environment.