SOC IT Associate - Mainframe & Service Desk (Sacramento)

California Department of Motor Vehicles; California (MO); On-site; USD 65,000 - 105,000; Full time

Job summary

The California Department of Motor Vehicles is seeking an IT Associate for the Security Operations Center in Sacramento. You will work with mainframe maintenance, real-time monitoring, and enterprise-level service desk support to ensure the availability, health, and security of critical systems used by Californians daily.

In this role you’ll monitor alerts, help triage incidents, and contribute to documentation and simple automation to streamline operations.

Qualifications

• Strong knowledge of mainframe environments (TSO, ISPF, Endeavor).
• Ability to monitor, analyze, and upscale system alerts for stability and security.
• Solid troubleshooting skills in fast-paced operations.
• Experience providing enterprise service desk support, including off-hours.
• Ability to document procedures and create simple scripts to streamline tasks.
• Collaborative mindset within a security-focused team.

Responsibilities

• Support mainframe processing, updates, and maintenance.
• Monitor and analyze system alerts to protect DMV infrastructure.
• Provide off-hours Enterprise Service Desk assistance.
• Help streamline processes through documentation and simple automation.

Skills

Mainframe basics (TSO/ISPF/Endeavor)

System monitoring & incident analysis

Enterprise service desk support

Scripting / automation (batch, bash, P

Documentation & process improvement

Clear communication & teamwork

Job description

The California Department of Motor Vehicles is seeking an IT Associate for the Security Operations Center in Sacramento. You will work with mainframe maintenance, real-time monitoring, and enterprise-level service desk support to ensure the availability, health, and security of critical systems used by Californians daily.

In this role you’ll monitor alerts, help triage incidents, and contribute to documentation and simple automation to streamline operations.